Our teams work hard to make customer and colleague journeys in life possible, offering amazing products to everyone on any of life’s journeys. We are particularly proud of the great partnerships we have with
M&S.
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations, and motorway services.
As a Team Leader in our
M&S West Middlesex Hospital Store,
you’ll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve. We want you, our customers, and our colleagues to be proud they’re starting and sharing their journeys with us. What being a Team Leader is all about: Integral role in the in-store Management Team, helping our people be the best they can be and assisting in driving sales, commerciality, and service standards. Creating a culture of learning, support, and recognition - spotting opportunities for development of personal skills, product knowledge, and self-awareness, in an environment where everyone feels valued and welcome. Ensuring a sense of pride within the store to maintain good standards for both colleagues and customer facilities, while operating safely and legally.
What our Store Leadership Team would love to see: Current Team Leader (or equivalent) in a fast-paced food retailer or similar environment. Experience of proactively leading from the front, getting involved, and helping your team on the shop floor. Proven people development experience, focused on fostering a supportive, productive, efficient, and inclusive environment. Ability to energise, influence, and motivate the team to deliver exceptional service and performance. Strong organisational skills, proactive and able to prioritise well in a fast-paced retail environment.
How we reward our teams: We know you’ll work hard to make WHSmith a success and keep our customers happy. In addition to your salary, pension scheme, paid annual leave, and employee discounts (up to 50%), we offer a range of deals from retail partners to help you save money and make memories, whether it’s a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Our Employee Assistance Programme will support you with help and guidance for your wellbeing, whether physical, mental, or financial. WHSmith is proud to be an inclusive employer, and we want our colleagues to feel welcome and free to be themselves with us. #J-18808-Ljbffr