About The Role
Job Purpose
To lead and direct a team in developing and delivering person-centred service. Manage resources to successfully deliver service user and contract outcomes. To develop staff skills and knowledge in delivering high-quality services that are designed and delivered to meet the needs of individuals. To apply the tools of person-centred planning, review, and team development. Embed a quality assurance framework at a service level.
Living our Values To ensure that staff develop positive relationships with service users, and they actively support individual outcomes. Work with the team to deliver what is important to the people they support and what they want for the future. To keep the people supported and those important to them central in the planning and review of their service. Demonstrating the principles of person-centred practices. Acting as a positive role model and coach to the team.
Principal Accountabilities To follow the principles of person-centred approaches in all areas of operation. To be responsible for assessment, planning, monitoring, and reviewing of individual support. To ensure appropriate information is captured, reported, and analysed. To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times. To ensure that staff skills, gifts, qualities and strengths are put to best use. To manage the recruitment of staff. To co-ordinate and deploy staff resources efficiently and effectively. To develop and maintain a customer-focused ethos at all times and to ensure excellent working relationships with other professionals. To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals. To ensure staff training and development needs are identified and met. To organise and facilitate positive and productive team meetings. To promote and nurture good practice. To ensure practice in line with company policy, procedure and legislation. To ensure the service delivery meets the required quality standards. To promote community connections. To ensure that all internal and external reportable events are appropriately managed and resolved. To evidence quality service delivery. To assist the Area Manager in effective resource management.
Responsibilities common to all managers Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions. Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible. Lead and support initiatives/projects that promote the use of technology. Establish, maintain, and develop professional working relationships with colleagues and external partners. Contribute generally to the development of quality services. Uphold the values, mission and vision of AFG at all times. Adhere to AFG policies and procedures and to operate within the law at all times. Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework. Work effectively with others to ensure the best outcome for the people supported. Comply with Equality and Diversity policy. Comply with Code of Conduct. Work flexibly in accordance with organisational need. Travel within the operational and business area of AFG. Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement. Comply with AFG recruitment and selection policy and process. Act with integrity and transparency at all times.
Qualification & Training NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period. Training in Person-centred practices (planning, review, team development). Proud member of the Disability Confident employer scheme
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Living our Values To ensure that staff develop positive relationships with service users, and they actively support individual outcomes. Work with the team to deliver what is important to the people they support and what they want for the future. To keep the people supported and those important to them central in the planning and review of their service. Demonstrating the principles of person-centred practices. Acting as a positive role model and coach to the team.
Principal Accountabilities To follow the principles of person-centred approaches in all areas of operation. To be responsible for assessment, planning, monitoring, and reviewing of individual support. To ensure appropriate information is captured, reported, and analysed. To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times. To ensure that staff skills, gifts, qualities and strengths are put to best use. To manage the recruitment of staff. To co-ordinate and deploy staff resources efficiently and effectively. To develop and maintain a customer-focused ethos at all times and to ensure excellent working relationships with other professionals. To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals. To ensure staff training and development needs are identified and met. To organise and facilitate positive and productive team meetings. To promote and nurture good practice. To ensure practice in line with company policy, procedure and legislation. To ensure the service delivery meets the required quality standards. To promote community connections. To ensure that all internal and external reportable events are appropriately managed and resolved. To evidence quality service delivery. To assist the Area Manager in effective resource management.
Responsibilities common to all managers Demonstrate good judgment and sound decision making by reflecting an appropriate situational awareness, understanding of context and making informed choice when reaching decisions. Lead and promote initiatives that support our organisational aim to be socially and environmentally responsible. Lead and support initiatives/projects that promote the use of technology. Establish, maintain, and develop professional working relationships with colleagues and external partners. Contribute generally to the development of quality services. Uphold the values, mission and vision of AFG at all times. Adhere to AFG policies and procedures and to operate within the law at all times. Demonstrate continuous professional development, encouraging others to do the same and to operate within the AFG performance management framework. Work effectively with others to ensure the best outcome for the people supported. Comply with Equality and Diversity policy. Comply with Code of Conduct. Work flexibly in accordance with organisational need. Travel within the operational and business area of AFG. Hold team meetings and disseminate corporate messages, feeding back issues and recognising staff achievement. Comply with AFG recruitment and selection policy and process. Act with integrity and transparency at all times.
Qualification & Training NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period. Training in Person-centred practices (planning, review, team development). Proud member of the Disability Confident employer scheme
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