Team Manager – Clothing and Home – Suffolk Area

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Summary M&S is evolving and it's evolving fast! As part of our ongoing transformation to deliver stores of the future, we're looking for strong, innovative and resilient leaders to inspire and influence change. Our Team Managers are responsible for leading the majority of our colleague population and are an integral cog within the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us. What's in it for you Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values. Here are some of the benefits we offer that make working for M&S just that little bit more special: 20% Colleague discount on most things from furniture, fashion and food. A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we're proud of at M&S. Attractive annual bonus, based on company performance and personal objectives. 29 days holiday including bank holidays! Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes. Charity Volunteer Day - A paid day away from work to support your chosen charity. A very generous Defined Contribution Pension Scheme and Life Assurance. Access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes. What you'll do Your key accountabilities will include: Driving a selling culture within your team. Consistently raising performance and capability of the team to support developing internal talent. Utilising and exploiting data to support operational decisions. Implementing a continuous improvement mentality within the team and working in partnership with the wider team. Energising your team to deliver first-class customer service within a fast-paced environment. Who you are Your skills and experience will include: A proven leadership track record and the ability to lead effectively through ambiguity. Being digitally confident, with an understanding of systems and the ability to exploit them. Comfortable having difficult conversations and able to achieve effective resolutions with both colleagues and line managers. Ability to juggle multiple priorities while maintaining an excellent standard and working with pace. Demonstrate flexibility and resourcefulness to change, leading teams through change with a growth mentality. Everyone's welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. Key Accountabilities Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability. Role model great customer service and ensure the delivery of a customer-focused service proposition through the team that delights our customers. Recruit and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region. Ensure colleagues understand and are motivated to deliver their part. Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand. Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires our customers to shop and buy more often. Technical Skills/Experience Ability to lead a team to deliver excellent customer service and KPI's across the store. Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems. Uses data and MI to identify opportunities to increase profit. Good working knowledge of VM principles. Good level of digital capability and understanding of all systems. Good knowledge of the legal requirements across their area of accountability and the store. Knowledge of our people policies and managing performance within a team. Good communicator and listener who will inspire and share their knowledge with others. Ability to plan and review across the week and the month. Ability to deliver under pressure demonstrating resilience. Ability to build and maintain relationships with key stakeholders across the store and region. Key Relationships and Stakeholders Customers Colleagues Store Leadership Regional Leadership BIG About Us M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. About the Team Retail: The sweeping innovations we're rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There's never been a more exciting time to join M&S! We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.

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