What you'll be doing:
Lead and inspire
a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction. Coach and mentor
your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth. Be the key point of contact for
open, transparent communication
within the team, ensuring alignment with business goals and creating a collaborative environment. Resolve operational and performance challenges , implementing solutions that enhance both team efficiency and customer experience. Use
data analytics
to make informed decisions, track performance, and identify areas for team development. Develop and implement
training plans
to ensure your team's skills are always aligned with business needs. Continuously strive for
innovation
and
excellence , playing an active part in improving our services and operations. What we're looking for:
At least 1 year of experience in a managerial role
preferably within contact centre, financial services, life and pensions or corporate setting. A passion for
problem-solving ,
decision-making , and making a real difference within a team environment. Strong
time management
and
organisational skills
to juggle multiple priorities effectively. Excellent
communication skills , both written and verbal, with the ability to engage and motivate others. Proficiency in MS Excel and Word , and an eagerness to embrace new technologies and systems. A genuine desire to support your team's growth while delivering an exceptional customer experience.
#J-18808-Ljbffr
a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction. Coach and mentor
your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth. Be the key point of contact for
open, transparent communication
within the team, ensuring alignment with business goals and creating a collaborative environment. Resolve operational and performance challenges , implementing solutions that enhance both team efficiency and customer experience. Use
data analytics
to make informed decisions, track performance, and identify areas for team development. Develop and implement
training plans
to ensure your team's skills are always aligned with business needs. Continuously strive for
innovation
and
excellence , playing an active part in improving our services and operations. What we're looking for:
At least 1 year of experience in a managerial role
preferably within contact centre, financial services, life and pensions or corporate setting. A passion for
problem-solving ,
decision-making , and making a real difference within a team environment. Strong
time management
and
organisational skills
to juggle multiple priorities effectively. Excellent
communication skills , both written and verbal, with the ability to engage and motivate others. Proficiency in MS Excel and Word , and an eagerness to embrace new technologies and systems. A genuine desire to support your team's growth while delivering an exceptional customer experience.
#J-18808-Ljbffr
