Department:
Claims Management Employment Type:
Permanent - Full Time Location:
Preston Description
Davies are looking to recruit a dedicated Team Leader to support our busy claims team in Preston. Joining Davies as our new Team Leader means that you'll play a key part in managing a team dedicated to the management of claims for numerous clients. So, you'll need to come to us with a strong Claims background, and the appetite to lead a team in a fast-paced and continually evolving environment. This role will be leading the Pet Claims Team
What will your day look like:
Ownership and oversight of the claims handling team, including management of team workload Managing a mixture of remote and office based claims handlers Development of claims handlers to achieve client SLA's via support and coaching Ensure a high level of staff engagement Attend Client Review Meetings where appropriate Conducting regular performance and audit reviews, include annual PDR's Managing claims handler absences Continuous improvement focus leading excellent customer service and technical delivery of claims Complaint escalation point Ensure Key Performance Indicator targets are reached and maintained. Oversight of payment audit approval process to defined limits Involvement in recruitment and interview processes for claims handler/administrator roles Knowledge and Abilities:
A genuine passion for people management The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background. Flexibility and adaptability. The ability to organise own workload. Benefits
Career & Purpose
Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social
The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health
Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver specialist professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, forensic accounting, customer experience, human capital, digital transformation & change management. Our global team of more than 8,500 professionals operate across 20+ countries, with large operational centres in the UK & U.S. Over the past ten years Davies has grown its annual revenues more than 25-fold, invested heavily in research & development, innovation & artificial intelligence (“AI”), platform integration & underlying business systems, colleague development, and client service. Today the group serves more than 1,700 insurance, financial services, public sector, and other highly regulated clients.
