Team Support Manager – Cafe – Biggleswade

Summary Team Support Manager All the details Due to the nature of this role, we cannot accept applications from candidates below the age of 18. Week 1 Sun 09:00-17:00 Mon, Wed, Thurs, Fri 08:00-16:00 Week 2 Mon, Tues, Thurs, Fri 08:00-16:00 Sat 09:00-17:00 Purpose Duty manage in the absence of the next level leader when required Champion new ways of working within stores through an open mindset and positive attitude Lead colleagues in delivery of tasks prioritizing customer first Plan, allocate, and follow through on delivery of tasks to a consistent standard across the store Drive on-the-job productivity Support colleagues through coaching and feedback Use MI to take action to drive performance Help maintain a safe and legal environment for colleagues and customers Support the delivery of an inspirational, improved, and consistent visual customer journey in-store which inspires our customers to shop and buy more often Key Accountabilities Deliver great standards and service by putting the customer first Act on customer feedback to deliver improvement Ensure the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Support the delivery of Plan A Provide regular and timely feedback to line manager to support colleague performance Support with the training and coaching of colleagues maximizing digital tools and channels Identify colleagues for recognition and celebrate success within the store Provide feedback to BIG to improve colleague experience Support the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and take action Role model new ways of working through the use of digital tools Allocate resources efficiently to deliver process, task, and service ensuring activity is completed consistently and productively Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations Maintain a safe and legal store environment Support visual merchandising updates across all launches, events, and campaigns Key Capabilities Understand how M&S operates, its strategy, future, and the role they play Effectively manage own reactions and responses around change Help colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking Set performance objectives for self in conjunction with line manager and in line with business plans Take accountability for planning and managing own work efficiently to ensure objectives are met Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs Build positive relationships by being a good listener and getting to know people by establishing a connection Be in control of their own reactions and consider how to share their perspective to create better reactions for the team Technical Skills/Experience Support the delivery of excellent customer service and KPIs across the store Good level of digital capability and can access and utilize relevant systems Good knowledge of the commercial operation, brilliant basics, and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrate flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG

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