Summary
Team Support Manager - Foods - Altrincham (92877)
All the details Permanent Position Full Time - 37.5 hours per week Rate of pay - £13.05 per hour plus £3.00 per hour Unsocial Premium (For hours worked between 22:00 and 06:00) This is a vacancy for a Team Support Manager in the Foods Department at the Altrincham Store (WA14 1RH) Due to the nature of this role candidates MUST be over 18 years of age.
Working Pattern: Week 1: Monday 05:00 - 13:00 Tuesday 05:00 - 13:00 Wednesday 05:00 - 13:00 Friday 05:00 - 13:00 Saturday 05:00 - 13:00 Week 2: Sunday 05:00 - 13:00 Tuesday 05:00 - 13:00 Wednesday 05:00 - 13:00 Thursday 05:00 - 13:00 Friday 05:00 - 13:00
Purpose
Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Lead colleagues in delivery of task prioritising customer first Plan, allocate and follow through on delivery of task to a consistent standard across the store Drive on the job productivity Support colleagues through coaching and feedback Use MI to take action to drive performance Help maintain a safe and legal environment for colleagues and customers Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities Deliver great standards and service by putting the customer first Act on customer feedback to deliver improvement Ensure the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Support the delivery of plan A Provide regular and timely feedback to line manager to support colleague performance Support with the training and coaching of colleagues maximising digital tools and channels Identify colleagues for recognition and celebrate success within the store Provide feedback to BIG to improve colleague experience Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action Role model new ways of working through the use of digital tools Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintain a safe and legal store environment Support visual merchandising updates across all launches, events and campaigns
Key Capabilities Understand how M&S operates, its strategy, future and the role they play Effectively manage own reactions and responses around change Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Set performance objectives for self in conjunction with line manager and in line with business plans Take accountability for planning and managing own work efficiently to ensure objectives are met Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs Build positive relationships by being a good listener and getting to know people by establishing a connection Be in control of their own reactions and consider how to share their perspective to create better reactions for the team
Technical Skills/Experience Support the delivery of excellent customer service and KPI’s across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrate flexibility and adaptability to change
Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail
#J-18808-Ljbffr
All the details Permanent Position Full Time - 37.5 hours per week Rate of pay - £13.05 per hour plus £3.00 per hour Unsocial Premium (For hours worked between 22:00 and 06:00) This is a vacancy for a Team Support Manager in the Foods Department at the Altrincham Store (WA14 1RH) Due to the nature of this role candidates MUST be over 18 years of age.
Working Pattern: Week 1: Monday 05:00 - 13:00 Tuesday 05:00 - 13:00 Wednesday 05:00 - 13:00 Friday 05:00 - 13:00 Saturday 05:00 - 13:00 Week 2: Sunday 05:00 - 13:00 Tuesday 05:00 - 13:00 Wednesday 05:00 - 13:00 Thursday 05:00 - 13:00 Friday 05:00 - 13:00
Purpose
Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Lead colleagues in delivery of task prioritising customer first Plan, allocate and follow through on delivery of task to a consistent standard across the store Drive on the job productivity Support colleagues through coaching and feedback Use MI to take action to drive performance Help maintain a safe and legal environment for colleagues and customers Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities Deliver great standards and service by putting the customer first Act on customer feedback to deliver improvement Ensure the delivery of brilliant basics Coach the team to deliver excellent standards of product presentation Support the delivery of plan A Provide regular and timely feedback to line manager to support colleague performance Support with the training and coaching of colleagues maximising digital tools and channels Identify colleagues for recognition and celebrate success within the store Provide feedback to BIG to improve colleague experience Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action Role model new ways of working through the use of digital tools Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintain a safe and legal store environment Support visual merchandising updates across all launches, events and campaigns
Key Capabilities Understand how M&S operates, its strategy, future and the role they play Effectively manage own reactions and responses around change Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Set performance objectives for self in conjunction with line manager and in line with business plans Take accountability for planning and managing own work efficiently to ensure objectives are met Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs Build positive relationships by being a good listener and getting to know people by establishing a connection Be in control of their own reactions and consider how to share their perspective to create better reactions for the team
Technical Skills/Experience Support the delivery of excellent customer service and KPI’s across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintain high presentation standards, attention to detail and deliver on time, right first time Interpret data relevant to the role Demonstrate flexibility and adaptability to change
Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Retail
#J-18808-Ljbffr
