Team Support Manager – Foods – Fleet

Summary Team Support Manager All the details The work pattern for this vacancy is: Week 1 Tues 1400-2200 Thurs 1400-2200 Fri 1400-2200 Sat 1400-2200 Week 2 Sun 1200-2000 Tues 0600-1400 Wed 0600-1400 Fri 0600-1400 Purpose Duty Manage in the absence of the next level Leader when required Champion new ways of working within stores through an open mindset and positive attitude Leads colleagues in delivery of task prioritising customer first Plans, allocates and follows through on delivery of task to a consistent standard across the store Drives on the job productivity Supports colleagues through coaching and feedback Uses MI to take action to drive performance Helps maintain a safe and legal environment for colleagues and customers Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often Key Accountabilities Delivers great standards and service by putting the customer first Acts on customer feedback to deliver improvement Ensures the delivery of brilliant basics Coaches the team to deliver excellent standards of product presentation Supports the delivery of plan A Provides regular and timely feedback to line manager to support colleague performance Supports with the training and coaching of colleagues maximising digital tools and channels Identifies colleagues for recognition and celebrates success within the store Provides feedback to BIG to improve colleague experience Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action Role models new ways of working through the use of digital tools Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation Maintains a safe and legal store environment Supports visual merchandising updates across all launches, events and campaigns Key Capabilities Understands how M&S operates, its strategy, future and the role they play Effectively manages own reactions and responses around change Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking Sets performance objectives for self in conjunction with line manager and in line with business plans Takes accountability for planning and managing own work efficiently to ensure objectives are met Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs Builds positive relationships by being a good listener and getting to know people by establishing a connection In control of their own reactions and considers how to share their perspective to create better reaction for team Technical Skills/Experience Supports the delivery of excellent customer service and KPIs across the store Good level of digital capability and can access and utilise relevant systems Good knowledge of the commercial operation, brilliant basics and operational excellence Current working knowledge of all VM principles A good communicator with the ability to build relationships and work within a team A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing Maintains high presentation standards, attention to detail and delivers on time, right first time Interprets data relevant to the role Demonstrates flexibility and adaptability to change Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG

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