Role: Techbar Support Engineer
Location: Leiston, UK
Onsite
Inside IR35
Job Description
The Techbar IT Engineer plays a crucial role in ensuring the smooth operation of the organization's computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. This includes the implementation and maintenance of IT Infrastructure to meet operational and project needs.
Key Responsibilities:
Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers, including VIP user management. Vendor management. Responding promptly to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for incoming incidents. Management of Windows 10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement as per project requirements. Unpacking and repackaging of laptop/desktop deliveries. Assisting in creating technical project documentation, reporting, and manuals. Building and deploying workstations (laptops/desktops) with the approved standard image. Providing Tech-Bar support for user queries and technical resolutions. Managing hardware assets and CDM. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing IT kit retirement and moving devices to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate Requirements: The candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston is required (approx. within a 25-mile range). Major travel will be within the site only, moving from one building to another. Key Skills/Knowledge/Experience:
Experience troubleshooting issues on Windows 10 Operating Systems. Knowledge of installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for joiners/leavers/movers on Azure portal. Knowledge in new Microsoft Teams creation in Teams admin portal. L1 Support knowledge of applications & SharePoint. L1 support troubleshooting for Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated with a willingness to learn. Proven ability to work well with both technical and non-technical staff. Ability to work independently on multiple tasks and see issues through to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and environments, with the ability to understand Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Managing asset inventory. Desktop support experience in a Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (the candidate should be ready to work from the office location in Leiston every day). The candidate should be SC cleared (mandatory) and ready to work out of hours based on on-call requirements.
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Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones. Managing incident queues. Handling calls with customers, including VIP user management. Vendor management. Responding promptly to reactive or proactive incidents. Recording and documenting incident tickets. Monitoring phones, emails, and Microsoft Teams chat for incoming incidents. Management of Windows 10 devices (MMD - Microsoft Managed Devices). Technical troubleshooting and resolution of various services running in the Windows 10 operating system. Antivirus management (Defender/McAfee). Device movement as per project requirements. Unpacking and repackaging of laptop/desktop deliveries. Assisting in creating technical project documentation, reporting, and manuals. Building and deploying workstations (laptops/desktops) with the approved standard image. Providing Tech-Bar support for user queries and technical resolutions. Managing hardware assets and CDM. IT desk moves, patching, training/meeting room setup, loan laptop management & setup. Managing IT kit retirement and moving devices to the disposal area. Providing primary support for printers, including replacing consumables. Active Directory group management, account unlocks, and password resets. Candidate Requirements: The candidate should have a UK Full Driving License as travel within multiple customer sites in/near Leiston is required (approx. within a 25-mile range). Major travel will be within the site only, moving from one building to another. Key Skills/Knowledge/Experience:
Experience troubleshooting issues on Windows 10 Operating Systems. Knowledge of installing and configuring Starlink satellite network devices. Experience in configuring iPhone/iPad. Creating or deleting IDs for joiners/leavers/movers on Azure portal. Knowledge in new Microsoft Teams creation in Teams admin portal. L1 Support knowledge of applications & SharePoint. L1 support troubleshooting for Office Apps. Effective communication skills. Ability to multitask and manage time effectively. Customer service experience. Strong written and verbal communication and interpersonal skills. Self-motivated with a willingness to learn. Proven ability to work well with both technical and non-technical staff. Ability to work independently on multiple tasks and see issues through to resolution. Excellent problem-solving and root cause analysis skills. Proficiency in understanding, analyzing, and defining corrective actions for tickets raised by users. Understanding of virtualization and environments, with the ability to understand Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Managing asset inventory. Desktop support experience in a Microsoft Managed Desktop environment. ITIL certifications or process knowledge. Special Working Conditions: This is a 100% onsite role (the candidate should be ready to work from the office location in Leiston every day). The candidate should be SC cleared (mandatory) and ready to work out of hours based on on-call requirements.
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