Technical Communications Administrator
Our client is seeking a good Administrator who can provide assistance in all activities of the Technical Department. You will provide technical information and support to all internal and external areas of the business, ensure that all records are maintained and that information provided is up-to-date. You will also ensure that you attain the highest level of product knowledge for all company products in order to provide total customer satisfaction.
Responsibilities:
Reviewing Product Information Sheets and editing and maintaining such documents on respective databases.
Sourcing updates/modifications and conducting any necessary tests to validate such changes.
Controlling the distribution of updates/modifications and reviewing all manuals for accuracy.
Saving digital documents in a format for the Product Technical Website.
Creating and maintaining Product Data Sheets and forwarding technical information to relevant Technical Specialists.
Sourcing, reviewing, editing, and configuring Technical Documentation for the Product Technical Center Website.
Managing and promoting the help desk, monitoring usage, and encouraging Technical team members to resolve issues promptly.
Providing training related to the Help Desk.
Providing technical support and contributing to the maintenance of the technical database for problems and solutions for all products.
Assisting Distributors with technical inquiries.
Researching technical inquiries raised by customers and product development.
Communicating technical inquiries/feedback to company product suppliers.
Evaluating procedures for arranging Technical Training courses and maintaining relevant documentation.
Maintaining the Axis computer system of product code references and respective weights and measures.
Assisting with the set-up and/or importation of Spare Parts ‘Bills of Materials’ with pricing.
Implementing processes to control stock levels of current and new parts.
Ensuring Parts detail changes are implemented based on Product Information from company suppliers.
Personal Qualities: Professional and smart appearance, flexible, self-motivated, initiative and enthusiasm, attention to detail, team player, organized, and good sense of humor.
Skills: Good communicator, PC literate, good command of the English language, understanding and interest in how things work, and document control processes IT – Microsoft packages to create document presentations.
Experience: 2 years experience within a process control or communications environment ideally.
Salary:
£30K
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Our client is seeking a good Administrator who can provide assistance in all activities of the Technical Department. You will provide technical information and support to all internal and external areas of the business, ensure that all records are maintained and that information provided is up-to-date. You will also ensure that you attain the highest level of product knowledge for all company products in order to provide total customer satisfaction.
Responsibilities:
Reviewing Product Information Sheets and editing and maintaining such documents on respective databases.
Sourcing updates/modifications and conducting any necessary tests to validate such changes.
Controlling the distribution of updates/modifications and reviewing all manuals for accuracy.
Saving digital documents in a format for the Product Technical Website.
Creating and maintaining Product Data Sheets and forwarding technical information to relevant Technical Specialists.
Sourcing, reviewing, editing, and configuring Technical Documentation for the Product Technical Center Website.
Managing and promoting the help desk, monitoring usage, and encouraging Technical team members to resolve issues promptly.
Providing training related to the Help Desk.
Providing technical support and contributing to the maintenance of the technical database for problems and solutions for all products.
Assisting Distributors with technical inquiries.
Researching technical inquiries raised by customers and product development.
Communicating technical inquiries/feedback to company product suppliers.
Evaluating procedures for arranging Technical Training courses and maintaining relevant documentation.
Maintaining the Axis computer system of product code references and respective weights and measures.
Assisting with the set-up and/or importation of Spare Parts ‘Bills of Materials’ with pricing.
Implementing processes to control stock levels of current and new parts.
Ensuring Parts detail changes are implemented based on Product Information from company suppliers.
Personal Qualities: Professional and smart appearance, flexible, self-motivated, initiative and enthusiasm, attention to detail, team player, organized, and good sense of humor.
Skills: Good communicator, PC literate, good command of the English language, understanding and interest in how things work, and document control processes IT – Microsoft packages to create document presentations.
Experience: 2 years experience within a process control or communications environment ideally.
Salary:
£30K
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