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Technical Application Scientist II, Clinical NGS, Paisley
Client:
Thermo Fisher Scientific Location:
Hybrid position requiring 2 days onsite in one of the locations listed, i.e., Alcobendas, Madrid Spain or Inchinnan, Paisley UK. No relocation assistance will be provided. Job Category:
Other EU work permit required:
Yes Job Reference:
1950301454db Job Views:
63 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The Technical Applications Scientist II will take ownership for providing pre- and post-sales technical support for part of our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software and analysis. The TAS II will provide support directly to customers and field personnel, as well as relaying feedback to the organization. What will you do?
Provide technical support for NGS products and workflows by answering customer technical inquiries received via telephone, email, or web form. Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted. Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays. Collaborate on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms. Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement. Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides. Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information. Present technical updates to colleagues and contribute to our department meetings. Participate in frequent training on products and continuing education on our new applications and technologies. Perform other related tasks as opportunities arise. A minimum of travel may be required for the position. How will you get here?
Education Minimum Qualifications:
Bachelor's degree in a relevant scientific field (Molecular Biology, Genetics, Bioinformatics) is required; a Master's degree or PhD/post-doctoral experience in a relevant field is preferred. Experience:
2+ years laboratory experience. Strong “hands-on” experience with sequencing techniques, ideally with oncology sequencing experience. Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable. Prior experience in customer service or a customer-facing role is a strong plus. Fluent English and Italian languages (spoken and written); additional European languages are an asset. Knowledge, Skills, Abilities:
Requires in-depth knowledge of NGS instruments, software, kits, and services and proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays, is critical. Solid understanding of clinical oncology principles, practices, and terminology. Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows is preferred. Willingness to adapt to evolving technologies and stay up-to-date with the latest advancements in NGS and clinical oncology. Demonstrated commitment to continuous learning and professional development. Regulatory knowledge: A firm understanding of the laws, regulations, and guidelines that govern the clinical diagnostic sector, with a willingness to stay up to date with the ever-evolving regulatory landscape. Proven ability to quickly learn large amounts of new, complex technical information. Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues. Ability to balance multiple tasks while ensuring timely and accurate completion. Problem-solving abilities and a natural curiosity. Digital literacy, including spreadsheet, database, word processing, and Internet applications. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.
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Client:
Thermo Fisher Scientific Location:
Hybrid position requiring 2 days onsite in one of the locations listed, i.e., Alcobendas, Madrid Spain or Inchinnan, Paisley UK. No relocation assistance will be provided. Job Category:
Other EU work permit required:
Yes Job Reference:
1950301454db Job Views:
63 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
The Technical Applications Scientist II will take ownership for providing pre- and post-sales technical support for part of our sequencing portfolio, particularly Ion Torrent Next Generation Sequencing instrumentation and Oncomine and AmpliSeq applications, software and analysis. The TAS II will provide support directly to customers and field personnel, as well as relaying feedback to the organization. What will you do?
Provide technical support for NGS products and workflows by answering customer technical inquiries received via telephone, email, or web form. Provide support on technical issues by using all available resources and collaborate with various experts within our organization to address issues or problems when warranted. Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays. Collaborate on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms. Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement. Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides. Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information. Present technical updates to colleagues and contribute to our department meetings. Participate in frequent training on products and continuing education on our new applications and technologies. Perform other related tasks as opportunities arise. A minimum of travel may be required for the position. How will you get here?
Education Minimum Qualifications:
Bachelor's degree in a relevant scientific field (Molecular Biology, Genetics, Bioinformatics) is required; a Master's degree or PhD/post-doctoral experience in a relevant field is preferred. Experience:
2+ years laboratory experience. Strong “hands-on” experience with sequencing techniques, ideally with oncology sequencing experience. Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable. Prior experience in customer service or a customer-facing role is a strong plus. Fluent English and Italian languages (spoken and written); additional European languages are an asset. Knowledge, Skills, Abilities:
Requires in-depth knowledge of NGS instruments, software, kits, and services and proficiency in working with NGS products, particularly Ion Torrent and Oncomine Assays, is critical. Solid understanding of clinical oncology principles, practices, and terminology. Familiarity with bioinformatics tools and data analysis pipelines commonly employed in NGS workflows is preferred. Willingness to adapt to evolving technologies and stay up-to-date with the latest advancements in NGS and clinical oncology. Demonstrated commitment to continuous learning and professional development. Regulatory knowledge: A firm understanding of the laws, regulations, and guidelines that govern the clinical diagnostic sector, with a willingness to stay up to date with the ever-evolving regulatory landscape. Proven ability to quickly learn large amounts of new, complex technical information. Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues. Ability to balance multiple tasks while ensuring timely and accurate completion. Problem-solving abilities and a natural curiosity. Digital literacy, including spreadsheet, database, word processing, and Internet applications. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. And with over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.
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