Overview
Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Technical Architecture Function sits within our Implementation & Consultancy Services Division and is responsible for the consultation and implementation of end-to-end technical solutions in customer environments. This is a customer-facing role and requires the holder to spend a high proportion of their time building partnerships through face-to-face interactions. To be successful in this role you will be skilled at communicating complex technical solutions to a non-technical audience. You will be working with a range of stakeholders including customers, project teams, operational teams, service transition and sales/account managers. Customer Impact:
For customers you will be a trusted technical expert, getting a full understanding of the customer’s strategy and vision and providing direction and steer. You will demonstrate RM’s unique understanding of the education environment. This leads into implementation where you will ensure that all technical deliverables are met to a high standard. For strategic customers you will take ownership of demonstrating the up-to-date view of the technology and the creation of a roadmap showing when technology will need replacing/upgrading. You will ensure that all contractual technical deliverables are met. Project Impact:
At implementation you will be a key member of the project team ensuring consistent technical delivery. You will be responsible for signing off that all technical deliverables have been met and will provide a technical escalation point for all other team members. Operational Teams:
Technical Architects will work with the Service Transition teams to ensure that the operational teams have everything they need with the new service or changed service ensuring it has been fully designed and implemented.
Responsibilities
Consultation with external stakeholders to capture long term strategy and vision. Provide steer on technical direction. Feed consultation output into Go To Market (GTM) teams to provide reliable quotation. Development of Technical Implementation documentation. Understand emerging technology and how it applies to education. Continuous improvement – Help grow and strengthen RM Products and Services by providing feedback on implementations. Technical ownership for delivery of strategic contracts. Consultation Work with key external stakeholders to understand and capture their strategy/vision for ICT and the base position. Based on requirements define the scope for the GTM teams to quote. Deliver value for the customer. Implementation Work with key external stakeholders to ensure that they understand all the technical deliverables for the project. Work with the Project Team to ensure that all technical deliverables are accurately reflected in plan. Agree work instructions for the technical teams. Define Technical Acceptance Criteria. Ensure areas for continuous improvement are identified and acted upon. Work with the required stakeholders to get project acceptance. Work with the service transition teams to handover the project into the live environment. Aid the Early Life Support Period. Strategy and approach Provide input to the RM Product Development and Service Development Teams. Provide feedback to the RM GTM teams. Ensure all implementation activity is aligned to the company strategy and operating model. Support and Governance Provide support to other team members. Provide peer review and feedback on Solution Implementation Scopes. Provide peer review and feedback on implementation issues. Provide expertise on technical aspects of customer complaints.
Experience
You will have proven experience of: Providing consultancy. Architecting ICT Solutions. Implementation of large-scale technical solutions. Designing and implementing new service structures. Experience implementing and managing large scale managed client environments. Experience in Identity Management, for example between on premises and cloud solutions. You will be: A strong communicator, able to work with a variety of stakeholders, and effectively communicate technical knowledge to non-technical audiences. A confident collaborative team player, able to lead by example, and inspire and motivate others. Pro-active and driven by improvement, willing to take responsibility and have the mind-set for continuous improvement. Have flexibility to travel when required to customer sites across the UK. You will have: ITIL 4 Foundation Training. Microsoft Azure experience essential. Google Workspace experience. HPE Aruba wired and wireless accreditations. Experience of enterprise wired, and wireless environments is crucial - e.g. knowledge of switching, VLANs, Internet connectivity (not just software experience). What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at
recruitment@rm.com . Unfortunately, we are unable to offer visa sponsorship for this role.
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Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband. The Technical Architecture Function sits within our Implementation & Consultancy Services Division and is responsible for the consultation and implementation of end-to-end technical solutions in customer environments. This is a customer-facing role and requires the holder to spend a high proportion of their time building partnerships through face-to-face interactions. To be successful in this role you will be skilled at communicating complex technical solutions to a non-technical audience. You will be working with a range of stakeholders including customers, project teams, operational teams, service transition and sales/account managers. Customer Impact:
For customers you will be a trusted technical expert, getting a full understanding of the customer’s strategy and vision and providing direction and steer. You will demonstrate RM’s unique understanding of the education environment. This leads into implementation where you will ensure that all technical deliverables are met to a high standard. For strategic customers you will take ownership of demonstrating the up-to-date view of the technology and the creation of a roadmap showing when technology will need replacing/upgrading. You will ensure that all contractual technical deliverables are met. Project Impact:
At implementation you will be a key member of the project team ensuring consistent technical delivery. You will be responsible for signing off that all technical deliverables have been met and will provide a technical escalation point for all other team members. Operational Teams:
Technical Architects will work with the Service Transition teams to ensure that the operational teams have everything they need with the new service or changed service ensuring it has been fully designed and implemented.
Responsibilities
Consultation with external stakeholders to capture long term strategy and vision. Provide steer on technical direction. Feed consultation output into Go To Market (GTM) teams to provide reliable quotation. Development of Technical Implementation documentation. Understand emerging technology and how it applies to education. Continuous improvement – Help grow and strengthen RM Products and Services by providing feedback on implementations. Technical ownership for delivery of strategic contracts. Consultation Work with key external stakeholders to understand and capture their strategy/vision for ICT and the base position. Based on requirements define the scope for the GTM teams to quote. Deliver value for the customer. Implementation Work with key external stakeholders to ensure that they understand all the technical deliverables for the project. Work with the Project Team to ensure that all technical deliverables are accurately reflected in plan. Agree work instructions for the technical teams. Define Technical Acceptance Criteria. Ensure areas for continuous improvement are identified and acted upon. Work with the required stakeholders to get project acceptance. Work with the service transition teams to handover the project into the live environment. Aid the Early Life Support Period. Strategy and approach Provide input to the RM Product Development and Service Development Teams. Provide feedback to the RM GTM teams. Ensure all implementation activity is aligned to the company strategy and operating model. Support and Governance Provide support to other team members. Provide peer review and feedback on Solution Implementation Scopes. Provide peer review and feedback on implementation issues. Provide expertise on technical aspects of customer complaints.
Experience
You will have proven experience of: Providing consultancy. Architecting ICT Solutions. Implementation of large-scale technical solutions. Designing and implementing new service structures. Experience implementing and managing large scale managed client environments. Experience in Identity Management, for example between on premises and cloud solutions. You will be: A strong communicator, able to work with a variety of stakeholders, and effectively communicate technical knowledge to non-technical audiences. A confident collaborative team player, able to lead by example, and inspire and motivate others. Pro-active and driven by improvement, willing to take responsibility and have the mind-set for continuous improvement. Have flexibility to travel when required to customer sites across the UK. You will have: ITIL 4 Foundation Training. Microsoft Azure experience essential. Google Workspace experience. HPE Aruba wired and wireless accreditations. Experience of enterprise wired, and wireless environments is crucial - e.g. knowledge of switching, VLANs, Internet connectivity (not just software experience). What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act 1974 and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at
recruitment@rm.com . Unfortunately, we are unable to offer visa sponsorship for this role.
#J-18808-Ljbffr
