Technical Commissioning Product Specialist – Demonstration & Tradeshows (Job Req #0225-136)
Wednesday, January 22, 2025 Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. The Technical Commissioning Product Specialist – Demonstration & Tradeshows is a key part of the Ross Video Sales Operations organization. Their main responsibility includes installing, commissioning, and ongoing testing and maintenance of various Ross video solutions for customer product demonstrations, tradeshows, and other regional marketing events, as well as local inventory management and logistical coordination. They collaborate with Ross Video’s Sales and Services teams to provide a high-quality customer demonstration experience. Technical Commissioning Product Specialist – Demonstration & Tradeshows are expected to have a high level of technical aptitude, time management, and organizational skills. Who you report to:
Manager, Technical Solutions - Demonstration & Tradeshows What we offer: Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best, including flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support, and fun social activities and events! What the job is all about: Co-ordinate, install, and commission Ross Video and 3rd party solutions and products for in-house and remote demo facilities. Troubleshoot, upgrade, and maintain production equipment, both in-house and remotely. Perform regular checks, addressing any issues promptly, and ensuring everything is in working condition. Install equipment, wiring, and labeling based on the documentation provided. Set up systems according to on-site requirements. Become an expert in Ross products and solutions. Co-ordinate maintenance and upgrade cycles in our Reading Customer Experience Centre. Collaborate with Ross Services to ensure EMEA-based demo systems are ready for customer demos and training. Support customer demos and regional tradeshows onsite to ensure superior customer experience. Collaborate with the Logistics team to manage inventory, prepare shipments, and update paperwork. Receive and verify incoming shipments. Perform other related duties as required. Who you are: Minimum 5 years of TV Broadcast/AV experience. IT networking/infrastructure education or experience. Ross equipment operational and commissioning experience is a plus. Advanced knowledge in best practices for installation (wiring, rack install, electrical, fly pack/flight case design, wiring pinouts, etc.). Working knowledge in tradeshow/event based technology (Temporary Event Electrical, Sound Reinforcement, Automated Lighting, LED Videowalls, Rigging, etc.). Strong knowledge of Microsoft Office 365. Open to new challenges. Organized and detail-oriented. Team player and independent worker. Able to juggle multiple projects. Can work in fast-paced environments. Problem-solving skills. Willing to travel approximately 20% of the time. Valid Passport. Valid Driver’s License. Equity, Diversity & Inclusion: At Ross, we embrace diversity and want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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Wednesday, January 22, 2025 Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. The Technical Commissioning Product Specialist – Demonstration & Tradeshows is a key part of the Ross Video Sales Operations organization. Their main responsibility includes installing, commissioning, and ongoing testing and maintenance of various Ross video solutions for customer product demonstrations, tradeshows, and other regional marketing events, as well as local inventory management and logistical coordination. They collaborate with Ross Video’s Sales and Services teams to provide a high-quality customer demonstration experience. Technical Commissioning Product Specialist – Demonstration & Tradeshows are expected to have a high level of technical aptitude, time management, and organizational skills. Who you report to:
Manager, Technical Solutions - Demonstration & Tradeshows What we offer: Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best, including flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support, and fun social activities and events! What the job is all about: Co-ordinate, install, and commission Ross Video and 3rd party solutions and products for in-house and remote demo facilities. Troubleshoot, upgrade, and maintain production equipment, both in-house and remotely. Perform regular checks, addressing any issues promptly, and ensuring everything is in working condition. Install equipment, wiring, and labeling based on the documentation provided. Set up systems according to on-site requirements. Become an expert in Ross products and solutions. Co-ordinate maintenance and upgrade cycles in our Reading Customer Experience Centre. Collaborate with Ross Services to ensure EMEA-based demo systems are ready for customer demos and training. Support customer demos and regional tradeshows onsite to ensure superior customer experience. Collaborate with the Logistics team to manage inventory, prepare shipments, and update paperwork. Receive and verify incoming shipments. Perform other related duties as required. Who you are: Minimum 5 years of TV Broadcast/AV experience. IT networking/infrastructure education or experience. Ross equipment operational and commissioning experience is a plus. Advanced knowledge in best practices for installation (wiring, rack install, electrical, fly pack/flight case design, wiring pinouts, etc.). Working knowledge in tradeshow/event based technology (Temporary Event Electrical, Sound Reinforcement, Automated Lighting, LED Videowalls, Rigging, etc.). Strong knowledge of Microsoft Office 365. Open to new challenges. Organized and detail-oriented. Team player and independent worker. Able to juggle multiple projects. Can work in fast-paced environments. Problem-solving skills. Willing to travel approximately 20% of the time. Valid Passport. Valid Driver’s License. Equity, Diversity & Inclusion: At Ross, we embrace diversity and want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
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