Technical Communications Support
Location: Addlestone, Surrey (Work From Home = 1 day Per Week)
About the Role
Are you passionate about technical communication and support? Our client is seeking a detail-oriented individual to join their team as Technical Communications Support. Reporting to the Technical Support Manager, you will play a crucial role in providing technical information and support to internal and external stakeholders. You will ensure technical documentation is accurate, up-to-date, and accessible, while maintaining exceptional product knowledge to deliver outstanding customer satisfaction. Key Responsibilities
Technical Documentation:
Review, edit, and maintain product manuals, information sheets, and technical data for internal databases and websites. Product Technical Centre Website:
Manage and publish technical documentation, ensuring content accuracy and accessibility. Technical Support:
Provide assistance to customers, distributors, and the technical team by researching and resolving technical inquiries. Technical Training Support:
Organize and maintain training schedules, materials, and certification processes. Stock Records & Pricing:
Support product code management, spare parts stock levels, and pricing updates. Warranty Claims:
Assist in warranty claim processing and database management. Product Evaluation:
Conduct technical evaluations, investigate product failures, and communicate findings to manufacturers. Quality Assurance:
Adhere to company procedures, striving for continuous improvement in products and services. What We're Looking For
Strong technical writing and editing skills. Excellent attention to detail and organizational skills. Ability to work collaboratively across teams. Proficiency in managing databases and maintaining web content. A proactive approach to problem-solving and continuous improvement. Why Join Us?
We value innovation, collaboration, and a commitment to excellence. Join a team dedicated to delivering top-notch technical solutions and customer care. Be part of a dynamic environment where your skills and contributions make a difference. Start your journey with us and take your technical communication skills to the next level.
#J-18808-Ljbffr
Location: Addlestone, Surrey (Work From Home = 1 day Per Week)
About the Role
Are you passionate about technical communication and support? Our client is seeking a detail-oriented individual to join their team as Technical Communications Support. Reporting to the Technical Support Manager, you will play a crucial role in providing technical information and support to internal and external stakeholders. You will ensure technical documentation is accurate, up-to-date, and accessible, while maintaining exceptional product knowledge to deliver outstanding customer satisfaction. Key Responsibilities
Technical Documentation:
Review, edit, and maintain product manuals, information sheets, and technical data for internal databases and websites. Product Technical Centre Website:
Manage and publish technical documentation, ensuring content accuracy and accessibility. Technical Support:
Provide assistance to customers, distributors, and the technical team by researching and resolving technical inquiries. Technical Training Support:
Organize and maintain training schedules, materials, and certification processes. Stock Records & Pricing:
Support product code management, spare parts stock levels, and pricing updates. Warranty Claims:
Assist in warranty claim processing and database management. Product Evaluation:
Conduct technical evaluations, investigate product failures, and communicate findings to manufacturers. Quality Assurance:
Adhere to company procedures, striving for continuous improvement in products and services. What We're Looking For
Strong technical writing and editing skills. Excellent attention to detail and organizational skills. Ability to work collaboratively across teams. Proficiency in managing databases and maintaining web content. A proactive approach to problem-solving and continuous improvement. Why Join Us?
We value innovation, collaboration, and a commitment to excellence. Join a team dedicated to delivering top-notch technical solutions and customer care. Be part of a dynamic environment where your skills and contributions make a difference. Start your journey with us and take your technical communication skills to the next level.
#J-18808-Ljbffr
