Technical Customer Success Manager

Technical Customer Success Manager focuses on they deliver a proven solution leveraged by 4 of the world’s top 6 telecommunications companies, 3 of the top 5 health insurance companies, and 5 of the top 8 healthcare companies.

What the role involves

• They deliver a proven solution leveraged by 4 of the World’s top 6 Telecommunications companies, 3 of the top 5 Health Insurance companies, and 5 of the top 8 Healthcare companies.
• Supporting customers through a combination of active listening and consultative investigation techniques to ensure customer needs are well understood.
• Advise customers on technical matters relating to products, including implementation best practices, solution operation, and adoption, performance tuning, and use case enhancement.
• Leverage the solutions you have delivered to analyse customer environments and identify new use cases, cost savings opportunities, and operational efficiencies.
• Build bespoke customer roadmaps in collaboration with customers to ensure continuous evolution of each customer’s solution.
• Conduct regular business review meetings to showcase the progress made against the roadmap, and the impact delivered to date and agree on the future plan.

Skills and requirements

• Demonstrable experience working in large organisations with VMware, Citrix, Azure Virtual Desktop and/or other VDI technologies.
• Citrix/VMware/Microsoft certified in one or more disciplines.
• Experience in IT consulting, professional services or other customer-facing roles within IT.
• Proven capabilities in building, designing, and delivering technology solutions to customers.