Technical Customer Success Specialist
* Home-based with visits to Southampton * Initial 6 month contract * £300 to £350 per day via Umbrella (Inside-IR35) The Opportunity: Our client, an international technology company, is seeking a Technical Customer Success Specialist to provide support to clients with training and use of the company's dynamic software platforms. You will play a lead role in developing, nurturing, and maintaining customer relationships while using your expert knowledge of the platform to assess, support, and resolve client concerns. This role would suit a technical support professional with a background in supporting engineering SaaS products in client-facing environments. Skills and Experience: An understanding of SaaS platforms and architecture Experience in managing and building relationships with internal and external stakeholders Experience delivering comprehensive training sessions to ensure clients understand and can effectively utilize features Experience in dealing with high volumes of complex queries and complaints and managing challenging customers Effective multidisciplinary communicator, liaising with internal teams, client teams, and subcontractors Please contact James Sample here at ISR to learn more about our client leading the way in the field of transport technology and how you can become a part of their future working on exciting projects that are both challenging and rewarding.
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* Home-based with visits to Southampton * Initial 6 month contract * £300 to £350 per day via Umbrella (Inside-IR35) The Opportunity: Our client, an international technology company, is seeking a Technical Customer Success Specialist to provide support to clients with training and use of the company's dynamic software platforms. You will play a lead role in developing, nurturing, and maintaining customer relationships while using your expert knowledge of the platform to assess, support, and resolve client concerns. This role would suit a technical support professional with a background in supporting engineering SaaS products in client-facing environments. Skills and Experience: An understanding of SaaS platforms and architecture Experience in managing and building relationships with internal and external stakeholders Experience delivering comprehensive training sessions to ensure clients understand and can effectively utilize features Experience in dealing with high volumes of complex queries and complaints and managing challenging customers Effective multidisciplinary communicator, liaising with internal teams, client teams, and subcontractors Please contact James Sample here at ISR to learn more about our client leading the way in the field of transport technology and how you can become a part of their future working on exciting projects that are both challenging and rewarding.
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