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Job title
Technical Lead - Casualty Department
Claims Location
Manchester with occasionally travel to other UK offices Reporting to
Claims Director Main purpose of job
To support the business regarding the acquisition and retention of clients you will be expected to: deliver an excellent level of claim handling and service, physically attend site when there is a large and complex claim event to support the client from day one of the claim and liaise with various parties to ensure matters proceed correctly, develop strategy and lead negotiations in order to obtain early settlement of the claim and provide claims MI to clients together with high level overview of the information in line with agreed servicing. To provide technical support and resource to internal stakeholders and external Clients. Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high. Department Overview
Verlingue have an established Claims Team that supports the rapidly expanding business, based across all Verlingue sites in the UK. The Claims Team is regarded as the “shop window” of Verlingue and is responsible for delivering an exceptional claims service to clients. Verlingue Values
Exceptional : Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time. Proud : We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships. Inclusive : We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes. Key Accountabilities
General responsibilities
Claim Presentation : Assist clients with the presentation of their insurance claims Technical Skill : Demonstrate an appropriate level of technical claims knowledge in relevant classes of business Client Meetings : Attend site and meetings with the client and interested parties Settlement Negotiation : Negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary Policy Coverage Agreement : Actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution Claim Management : Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard and within service standards. Demonstrate the ability to prioritise and deal with urgent matters Dispute Management : Escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate Cost Management : Carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction Teamwork : Demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments Supplier Control : Drive our Insurers/Suppliers to deliver on their service standard commitments Act within Authority : Escalate, by way of referral, all claims outside of your personal authority, any complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required Coaching : Provide mentoring and support to less experienced members of staff Relationship Building : Develop and maintain good working relationships with clients, colleagues, insurers and other suppliers Thought Leadership : Ability to share knowledge and expertise with clients and the internal business on key subjects that enables interest and understanding Compliance / IT
Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules Ensure that any clients with whom you deal are always treated fairly Be aware of and manage any potential conflict of interest – escalate to line manager Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so Complete Broker Assess annually Provide workflow information to line manager on a weekly basis in line with current requirements Contribute to the good relationships between the different departments within the company
Build good relationships with all colleagues Participate positively in internal working groups and internal pre internal strategy meetings Work with other areas of the business to ensure productivity Provide good day to day support and guidance for less experienced colleagues and encourage development by sharing knowledge Underlying principles
Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan Demonstrate and be a role model for the Company’s Values & Behaviors Always look to add value in every aspect of your role Take pride accountability and ownership of everything you do Always maintain a strong level of professionalism Be a strong team player both within claims and for the wider business Be an active listener and a problem solver Always actively participate and be ready to help and build others up Person Specification
Essential
Desirable
Qualifications
DIP CII or equivalent Skills, Knowledge & Attributes
Relevant claim handling experience and track record of attending Client visits to assist Clients with their claim or legal defense. A good understanding of financial & technical lines policy wordings and how they are applied Strong relationships within the market with Insurer nominees. Competent in Microsoft Office products Working knowledge of Acturis Aligned with the Verlingue values and behaviours
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Technical Lead - Casualty Department
Claims Location
Manchester with occasionally travel to other UK offices Reporting to
Claims Director Main purpose of job
To support the business regarding the acquisition and retention of clients you will be expected to: deliver an excellent level of claim handling and service, physically attend site when there is a large and complex claim event to support the client from day one of the claim and liaise with various parties to ensure matters proceed correctly, develop strategy and lead negotiations in order to obtain early settlement of the claim and provide claims MI to clients together with high level overview of the information in line with agreed servicing. To provide technical support and resource to internal stakeholders and external Clients. Company Vision
To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high. Department Overview
Verlingue have an established Claims Team that supports the rapidly expanding business, based across all Verlingue sites in the UK. The Claims Team is regarded as the “shop window” of Verlingue and is responsible for delivering an exceptional claims service to clients. Verlingue Values
Exceptional : Being professional is expected; being exceptional makes us different. We are passionate about making our clients and each other feel special. We truly understand their needs and deliver an outstanding service every time. Proud : We take pride in our work every day and always fulfil our promises. We’re proud of our reputation for always acting with the highest ethical standards and this is our foundation for building long term relationships. Inclusive : We value and recognise the diverse skills and individuality that everyone brings to Verlingue. We respect each other and enjoy working collaboratively to achieve the best outcomes. Key Accountabilities
General responsibilities
Claim Presentation : Assist clients with the presentation of their insurance claims Technical Skill : Demonstrate an appropriate level of technical claims knowledge in relevant classes of business Client Meetings : Attend site and meetings with the client and interested parties Settlement Negotiation : Negotiate and obtain settlement of claims, liaising with claimants, insurers, and loss adjusters, as necessary Policy Coverage Agreement : Actively pursue insurers or their suppliers to ensure early policy coverage agreement leading to swift claim resolution Claim Management : Proactively manage a portfolio of claims to ensure that these are resolved as quickly as possible and managed to a good technical standard and within service standards. Demonstrate the ability to prioritise and deal with urgent matters Dispute Management : Escalate matters as required within Insurers and/or their suppliers in a timely way to ensure that an early and satisfactory solution is found for clients. Recognising the need to escalate to the Claims Relationship Manager or Line Manager where appropriate Cost Management : Carry out all activities in the most efficient and cost-effective manner without compromising on quality or client satisfaction Teamwork : Demonstrate the ability to actively support the broader Claims team to deliver on the collective service standard commitments Supplier Control : Drive our Insurers/Suppliers to deliver on their service standard commitments Act within Authority : Escalate, by way of referral, all claims outside of your personal authority, any complaints, or suggestions that Verlingue has failed to deliver an effective service or any other matter where support is required Coaching : Provide mentoring and support to less experienced members of staff Relationship Building : Develop and maintain good working relationships with clients, colleagues, insurers and other suppliers Thought Leadership : Ability to share knowledge and expertise with clients and the internal business on key subjects that enables interest and understanding Compliance / IT
Comply with regulatory requirements, industry codes of practice and the Company’s own procedures and rules Ensure that any clients with whom you deal are always treated fairly Be aware of and manage any potential conflict of interest – escalate to line manager Escalate any complaints to your line manager and complete complaints information on Acturis once instructed to do so Complete Broker Assess annually Provide workflow information to line manager on a weekly basis in line with current requirements Contribute to the good relationships between the different departments within the company
Build good relationships with all colleagues Participate positively in internal working groups and internal pre internal strategy meetings Work with other areas of the business to ensure productivity Provide good day to day support and guidance for less experienced colleagues and encourage development by sharing knowledge Underlying principles
Actively contribute to and strive towards the delivery of the Claims Vision and overarching Company Game Plan Demonstrate and be a role model for the Company’s Values & Behaviors Always look to add value in every aspect of your role Take pride accountability and ownership of everything you do Always maintain a strong level of professionalism Be a strong team player both within claims and for the wider business Be an active listener and a problem solver Always actively participate and be ready to help and build others up Person Specification
Essential
Desirable
Qualifications
DIP CII or equivalent Skills, Knowledge & Attributes
Relevant claim handling experience and track record of attending Client visits to assist Clients with their claim or legal defense. A good understanding of financial & technical lines policy wordings and how they are applied Strong relationships within the market with Insurer nominees. Competent in Microsoft Office products Working knowledge of Acturis Aligned with the Verlingue values and behaviours
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