Job Responsibilities
Responsible for co-creating and delivering the Client's Quality Strategy. Ensuring the Technical team KPIs are aligned with the client's quality objectives. Team leadership and ways of working. Continuously looking at how to improve ways of working to ensure that the Technical team has a best-in-class reputation both internally and externally. Representing the Technical team within the wider Trading function, focusing on ensuring that all are clear on the role of the team and the part they play in delivering the overall trading strategy. Creating an environment for the Technical team where colleagues feel included and engaged in what is happening at the strategic level as well as within the Technical team. There are clear communication channels and regular touchpoints in place at both individual and team levels. Each colleague is clear in their role and the part they play in delivering the overall team strategy and KPIs. Everyone can develop their skills and capabilities and see opportunities for personal growth. Supplier management: Help onboard all new suppliers so they are clear of the client's quality requirements and ways of working. Continuous improvement of supplier performance to drive efficiency and effectiveness, responsible for Quality and QC Supplier Scorecarding. Accountable for ensuring the correct processes are in place to manage all for new and key line suppliers. Responsible for ensuring the right product is placed in the right factory and conducting all required due diligence or assessing and matching products to appropriate factories and ensuring all due diligence has been completed. Reviewing and approving technical audits for all new factories. Risk Assessment - continuously assessing and managing risk to the client arising from product safety, legislation, and an evolving supply base. Looking at best practices across supplier empowerment, AQL Inspections, internal tech team ways of working, working towards cost savings (e.g., reduction in sampling, improving first-time sample approval percentage, working to trading critical path, reacting to changes in business requirements such as online, improving speed to market, etc.). Travel - be able to travel (national and international) when required based on business needs. Conformance responsibilities: Commercial approvals - responsible for commercial approvals on major product failures and management of supplier non-compliance on products that fall below required standards. Accountable for managing penalties for failures and non-compliance. Returns management & customer complaints - managing the team to analyze returns data weekly/monthly and responsible for reducing quality-related returns. Dealing with any major customer complaints. Trading Standards relationship - accountable for holding the relationship, ongoing maintenance of this to ensure that any issues are dealt with promptly and effectively. Minimum Requirements
Extensive multi-product technical experience at a similar level. Experience in Homeware is essential for this role. Experience of leading Technical teams is a must! Experience of and clear understanding of working with multi-product offshore factories. Must have in-depth knowledge of factory workings/manufacturing experience.
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Responsible for co-creating and delivering the Client's Quality Strategy. Ensuring the Technical team KPIs are aligned with the client's quality objectives. Team leadership and ways of working. Continuously looking at how to improve ways of working to ensure that the Technical team has a best-in-class reputation both internally and externally. Representing the Technical team within the wider Trading function, focusing on ensuring that all are clear on the role of the team and the part they play in delivering the overall trading strategy. Creating an environment for the Technical team where colleagues feel included and engaged in what is happening at the strategic level as well as within the Technical team. There are clear communication channels and regular touchpoints in place at both individual and team levels. Each colleague is clear in their role and the part they play in delivering the overall team strategy and KPIs. Everyone can develop their skills and capabilities and see opportunities for personal growth. Supplier management: Help onboard all new suppliers so they are clear of the client's quality requirements and ways of working. Continuous improvement of supplier performance to drive efficiency and effectiveness, responsible for Quality and QC Supplier Scorecarding. Accountable for ensuring the correct processes are in place to manage all for new and key line suppliers. Responsible for ensuring the right product is placed in the right factory and conducting all required due diligence or assessing and matching products to appropriate factories and ensuring all due diligence has been completed. Reviewing and approving technical audits for all new factories. Risk Assessment - continuously assessing and managing risk to the client arising from product safety, legislation, and an evolving supply base. Looking at best practices across supplier empowerment, AQL Inspections, internal tech team ways of working, working towards cost savings (e.g., reduction in sampling, improving first-time sample approval percentage, working to trading critical path, reacting to changes in business requirements such as online, improving speed to market, etc.). Travel - be able to travel (national and international) when required based on business needs. Conformance responsibilities: Commercial approvals - responsible for commercial approvals on major product failures and management of supplier non-compliance on products that fall below required standards. Accountable for managing penalties for failures and non-compliance. Returns management & customer complaints - managing the team to analyze returns data weekly/monthly and responsible for reducing quality-related returns. Dealing with any major customer complaints. Trading Standards relationship - accountable for holding the relationship, ongoing maintenance of this to ensure that any issues are dealt with promptly and effectively. Minimum Requirements
Extensive multi-product technical experience at a similar level. Experience in Homeware is essential for this role. Experience of leading Technical teams is a must! Experience of and clear understanding of working with multi-product offshore factories. Must have in-depth knowledge of factory workings/manufacturing experience.
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