Technical Product Manager – Online Content Services

Who we are: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers. We encourage you to apply if your qualifications and experience are a good fit for any of our openings. Your role: We are seeking a highly skilled and motivated Technical Product Manager (TPM) to join our Online Content Services product line. In this role, you will run a team responsible for the development and management of our public-facing websites and the CMS platform that supports them. As a TPM, you will provide leadership and prioritization for the development team, drive coordination between cross-functional teams for feature delivery, and manage stakeholder relationships. Your goal is to deliver high-quality, user-friendly content and website functionality, and ensure the CMS platform is effective, scalable, and supports the ongoing needs of our content management teams. This is a key position for anyone with a passion for both technology and user-centric design, with the opportunity to influence a broad range of stakeholders and contribute to the success of our online presence. Your responsibilities: Lead complex initiatives from roadmap to delivery with support & guidance from Group Product Manager Communicate technical and non-technical concepts to your development team, business stakeholders, and C-level executives Create, prioritize and communicate reliable roadmaps and related updates. Recognized as a go-to expert and leader within your product line Translate product roadmap initiatives and feature requests into models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artifacts Use metrics to determine the success and efficiency of the team against well-defined objectives Regularly assist in the hiring process, and mentoring/coaching of others as needed Identify and coordinate cross-component dependencies throughout the development process Work with Engineering and other departments to actively remove obstacles blocking progress and ensure program is within schedule Take a leadership role in agile ceremonies, and other team meetings with your Agile team(s) Create work estimates, track progress, and report status in the form of burn up/down charts and dashboards Support Marketing, Sales, Provisioning, Professional Services, Technical Documentation, Training, and Technical Support throughout the release process with training, documentation, announcements, and other release activities Serve as primary product expert (functional, not technical) for the components for which you are responsible About you: Strong requirement management skills (discovery, analysis, use case modelling, workflow, documentation, etc.) Ability to communicate effectively with technical teams, business stakeholders, and C-level executives Flexible and practical problem solver, able to work effectively in a growing organization Experience as a Technical Product Manager or product owner Experience working with content management systems, especially WordPress, preferred Experience with Agile/Scrum/Kanban development methodologies What you can expect: At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills. Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual. We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, work style, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home. To learn more about our business, culture, and community involvement, visit

www.globalrelay.com .

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