Are you enthusiastic about technology? Do you have exceptional communication skills, the ability to multi-task and are you a strong a team player? If so, you might be the right person to join us as we look to add to our support in our fantastic aftercare department, based in our Faversham office.
The main areas of responsibility:
To ensure incoming calls to our dedicated service number are answered quickly and handled efficiently. You will need to possess an excellent telephone manner. Follow up on the resolution of any issue which requires further action. ConnectWise data entry. Use of our ConnectWise service software to ensure data available is accurate and up to date at all times. Training will be provided. Providing internal progress updates on projects. Filing data and performing other routine tasks as assigned. The ideal candidate will be:
Meticulous by nature and able to deliver exceptional results consistently whilst dealing with multiple projects simultaneously. Have excellent communication skills to manage client and/or client team relations/liaison. You need to be confident answering the phone and responding to emails, dealing first hand with our clients. Previous experience and interest in AV, lighting control & IT systems. Continued learning and self-improvement is crucial to stay up to date with the latest technologies. Ability to think fast and creatively. Excellent teamworking skills. Well organised, a good planner and able to prioritise. Aware of your audience and able to adapt your approach accordingly Details
Title : Technical Service Administrator Hours of work:
9am to 5pm Monday to Friday Location:
Faversham, Kent Type:
Permanent Benefits:
22 days annual holiday plus UK bank holidays, Cycle to Work Scheme, your birthday off, Specsavers Corporate Eyecare Scheme, Pension Scheme, Summer and Christmas party.
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To ensure incoming calls to our dedicated service number are answered quickly and handled efficiently. You will need to possess an excellent telephone manner. Follow up on the resolution of any issue which requires further action. ConnectWise data entry. Use of our ConnectWise service software to ensure data available is accurate and up to date at all times. Training will be provided. Providing internal progress updates on projects. Filing data and performing other routine tasks as assigned. The ideal candidate will be:
Meticulous by nature and able to deliver exceptional results consistently whilst dealing with multiple projects simultaneously. Have excellent communication skills to manage client and/or client team relations/liaison. You need to be confident answering the phone and responding to emails, dealing first hand with our clients. Previous experience and interest in AV, lighting control & IT systems. Continued learning and self-improvement is crucial to stay up to date with the latest technologies. Ability to think fast and creatively. Excellent teamworking skills. Well organised, a good planner and able to prioritise. Aware of your audience and able to adapt your approach accordingly Details
Title : Technical Service Administrator Hours of work:
9am to 5pm Monday to Friday Location:
Faversham, Kent Type:
Permanent Benefits:
22 days annual holiday plus UK bank holidays, Cycle to Work Scheme, your birthday off, Specsavers Corporate Eyecare Scheme, Pension Scheme, Summer and Christmas party.
#J-18808-Ljbffr
