Republic Services
Posted: 12/10/24
Location: Norfolk, MA
POSITION SUMMARY:
The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams. PRINCIPAL RESPONSIBILITIES:
Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services. Engage proactively with clients to understand their technical requirements, deliver customized solutions, and ensure satisfaction through ongoing communication and attentive support. Meet with clients to discuss waste management solutions, analyze laboratory results and safety data sheets, and compile technical data into comprehensive reports. Investigate the application of hazardous waste regulations, aid in waste classification, collaborate with internal teams to evaluate treatment options, and comply with transportation guidelines. Work closely with the sales department to offer solutions that meet quality and regulatory standards, perform technical evaluations, facilitate communication between departments, maintain customer pricing records, and focus on customer retention and business development. KNOWLEDGE, SKILLS AND ABILITIES:
Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. Knowledgeable in waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations. Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. Excellent verbal and written communication skills, including presenting findings in a concise format. Negotiation and problem-solving skills. Possess good knowledge of business math, geometry, and basic accounting processes. Knowledge of computer technology for communication, data gathering, and reporting. Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. Ability to work independently and as part of a team in a fast-paced environment. Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS:
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.
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The Technical Service Advisor will provide high-level technical waste disposal support to sales, operations, and customers. Supports the development of bid materials by working with sales managers. The incumbent works closely with customer service and operations staff in coordinating processes to ensure acceptance and disposal of waste. Works with multiple departments to determine proper, safe, and legal treatment of hazardous waste. Supports customers and builds a regular and direct rapport with customers; serving as a direct extension to the sales and customer service teams. PRINCIPAL RESPONSIBILITIES:
Collaborate with cross-functional teams to troubleshoot technical issues and contribute to the overall success of the organization by applying their knowledge and skills regarding waste treatment and disposal services. Engage proactively with clients to understand their technical requirements, deliver customized solutions, and ensure satisfaction through ongoing communication and attentive support. Meet with clients to discuss waste management solutions, analyze laboratory results and safety data sheets, and compile technical data into comprehensive reports. Investigate the application of hazardous waste regulations, aid in waste classification, collaborate with internal teams to evaluate treatment options, and comply with transportation guidelines. Work closely with the sales department to offer solutions that meet quality and regulatory standards, perform technical evaluations, facilitate communication between departments, maintain customer pricing records, and focus on customer retention and business development. KNOWLEDGE, SKILLS AND ABILITIES:
Building a rapport with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data. Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices. Knowledgeable in waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation regulations. Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries. Excellent verbal and written communication skills, including presenting findings in a concise format. Negotiation and problem-solving skills. Possess good knowledge of business math, geometry, and basic accounting processes. Knowledge of computer technology for communication, data gathering, and reporting. Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively. Ability to work independently and as part of a team in a fast-paced environment. Proficient with Microsoft Office, DocuSign, and PDF writer. QUALIFICATIONS:
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations. Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.
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