Grade D -
£28,504 (National Framework) or £34,176 (London Framework – if you are London office based or homebased and live within the boundary of the M25). Those working from home will receive an additional homeworking allowance of £581 per annum. Contracted Hours:
Full time 37 hours per week. Contract Type:
Permanent Location:
This is a hybrid role, with 3 days a week required at either our Newcastle or London Office. Closing date:
Monday 13th January at 11.59pm This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. Are you committed to helping us regulate health and social care within England? At CQC, our colleagues are all working towards our core purpose and are motivated by the knowledge that what we do makes a difference to so many people. CQC helps ensure the people in our communities receive safe, effective, compassionate, high-quality care and we work with service providers to achieve this.
Technology is key to the delivery of CQC’s core purpose. Our Technology team provides high quality, customer-centric technology solutions and services to CQC colleagues, providers, and the public through modern, agile, and innovative technology.
Technology makes a difference; it speeds processes up, enables more efficient communication and ways of working, and enables colleagues to make decisions that translate into better regulation of services. By taking your next career step with us, you will become part of a team that designs, builds, and maintains the organisation's digital infrastructure while giving you the opportunity to build an enviable career in an organisation that values equity, diversity, and inclusion, learning and development, and supports colleagues to be the best they can be.
We are looking for people who are caring, demonstrate integrity, and work well as part of a team to join us and share in our Technology journey. If you would like to help us make a positive impact on health and social care within England, then read on. Why this could be a great role for you…
This is a promising opportunity for a Technical Service Analyst to join our developing Technology Team. In this role you will: Provide IT service analysis and support, ensuring appropriate levels of IT service delivery are maintained on an ongoing basis across CQC. Ensure issues are escalated in order to meet the needs of CQC for availability, performance, and control. Have a reasonable understanding of LAN, WAN, and Print technologies, its terminology, and experience providing technical support within these areas. Have familiarity with enterprise applications such as Microsoft Azure, Teams, OneDrive, Office365, and ITSM tools like ServiceNow. Support the development of the overall digital strategy, by ensuring good levels of IT service are maintained. Accept, manage, and resolve Incidents assigned within agreed service levels. Undertake audits for starters & leavers and the issuing of softphone licenses. Monitor LAN/WAN systems and provide service responses. Provide equipment and software support for authorised requests. Log, communicate, and respond to reported incidents, service requests, and information demands. Ensure that monitoring and escalation procedures are carried out, based on agreed service levels and are escalated according to priority levels. Ensure accurate recording of problems, known errors, and workarounds in order to share knowledge and improve customer service, as well as provide the development teams with the information required to solve these problems. Be a confident bastion for provisioned services, such as MFD Printing, domain licensing, and WAN/LAN internet services. Provide some instruction and guidance to CQC staff on the use of equipment for the managed services we provide. Maintain ITSM records, Asset Registers, and SharePoint articles. Contribute to the production of hardware and software audits. Assist with new documentation creation such as guides and process literature to support provisioned services. Have the appropriate knowledge, skills, and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect, and avoid discrimination and act in accordance with CQC Values & Behaviours. All duties commensurate with your role and responsibilities. We’re offering a unique and highly rewarding opportunity to enhance your experience and professional portfolio in a leading regulatory body, where your knowledge and dedication will ultimately help to improve the health outcomes of millions of people across the UK. What we can offer you...
Your health and wellbeing are important to us, and we recognise the importance of a meaningful work-life balance and will support you to find that harmony. We can support you through our benefits scheme which includes;
27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays NHS pension scheme, with around a 14% employer contribution Free employee assistance service 24 hours a day Discounts to supermarkets, high street stores, electronics, and fleet cars Discounted gym vouchers Cycle to work scheme Internal reward scheme where you could earn yourself a voucher or two! Equipment for homeworking We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network, and Gender Equality network.
We want to support you to succeed and be your very best with opportunities for training and development; along with the support of experienced managers and mentors. What you will bring…
You will be experienced working within an IT support role, ideally from a service provider capacity and used to working in a collaborative role within evolving technical workspaces.
You will have a reasonable understanding of LAN, WAN, and Print technologies, its terminology, and experience providing technical support within these areas.
Have familiarity with enterprise applications such as Microsoft Azure, Teams, Office365, and ServiceNow.
Have IT experience responding to business systems monitoring alerts and managing information-related risks.
An ITIL Foundation Certificate is desirable, as well as an understanding of Active Directory, Project and Change Management.
Please refer to the job description for a full list of essential skills and experience. Please Click here for the JD -
Technical Service Analyst JD For an informal discussion or further information on the role, please contact Glenn O'Sughrue, Service Delivery Lead at glenn.o'sughrue@cqc.org.uk. Individual adjustments... We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email:
recruitment@cqc.org.uk CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Our Values Excellence
– Meeting our challenge to be a high-performing organisation Caring
– Treating everyone with dignity and respect Integrity
– Demonstrating our passion for ‘doing the right thing’ Teamwork
– Enabling us to be the best we can
#J-18808-Ljbffr
£28,504 (National Framework) or £34,176 (London Framework – if you are London office based or homebased and live within the boundary of the M25). Those working from home will receive an additional homeworking allowance of £581 per annum. Contracted Hours:
Full time 37 hours per week. Contract Type:
Permanent Location:
This is a hybrid role, with 3 days a week required at either our Newcastle or London Office. Closing date:
Monday 13th January at 11.59pm This role is NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. Are you committed to helping us regulate health and social care within England? At CQC, our colleagues are all working towards our core purpose and are motivated by the knowledge that what we do makes a difference to so many people. CQC helps ensure the people in our communities receive safe, effective, compassionate, high-quality care and we work with service providers to achieve this.
Technology is key to the delivery of CQC’s core purpose. Our Technology team provides high quality, customer-centric technology solutions and services to CQC colleagues, providers, and the public through modern, agile, and innovative technology.
Technology makes a difference; it speeds processes up, enables more efficient communication and ways of working, and enables colleagues to make decisions that translate into better regulation of services. By taking your next career step with us, you will become part of a team that designs, builds, and maintains the organisation's digital infrastructure while giving you the opportunity to build an enviable career in an organisation that values equity, diversity, and inclusion, learning and development, and supports colleagues to be the best they can be.
We are looking for people who are caring, demonstrate integrity, and work well as part of a team to join us and share in our Technology journey. If you would like to help us make a positive impact on health and social care within England, then read on. Why this could be a great role for you…
This is a promising opportunity for a Technical Service Analyst to join our developing Technology Team. In this role you will: Provide IT service analysis and support, ensuring appropriate levels of IT service delivery are maintained on an ongoing basis across CQC. Ensure issues are escalated in order to meet the needs of CQC for availability, performance, and control. Have a reasonable understanding of LAN, WAN, and Print technologies, its terminology, and experience providing technical support within these areas. Have familiarity with enterprise applications such as Microsoft Azure, Teams, OneDrive, Office365, and ITSM tools like ServiceNow. Support the development of the overall digital strategy, by ensuring good levels of IT service are maintained. Accept, manage, and resolve Incidents assigned within agreed service levels. Undertake audits for starters & leavers and the issuing of softphone licenses. Monitor LAN/WAN systems and provide service responses. Provide equipment and software support for authorised requests. Log, communicate, and respond to reported incidents, service requests, and information demands. Ensure that monitoring and escalation procedures are carried out, based on agreed service levels and are escalated according to priority levels. Ensure accurate recording of problems, known errors, and workarounds in order to share knowledge and improve customer service, as well as provide the development teams with the information required to solve these problems. Be a confident bastion for provisioned services, such as MFD Printing, domain licensing, and WAN/LAN internet services. Provide some instruction and guidance to CQC staff on the use of equipment for the managed services we provide. Maintain ITSM records, Asset Registers, and SharePoint articles. Contribute to the production of hardware and software audits. Assist with new documentation creation such as guides and process literature to support provisioned services. Have the appropriate knowledge, skills, and experience to actively promote diversity and equality of opportunity, treat everyone with dignity and respect, and avoid discrimination and act in accordance with CQC Values & Behaviours. All duties commensurate with your role and responsibilities. We’re offering a unique and highly rewarding opportunity to enhance your experience and professional portfolio in a leading regulatory body, where your knowledge and dedication will ultimately help to improve the health outcomes of millions of people across the UK. What we can offer you...
Your health and wellbeing are important to us, and we recognise the importance of a meaningful work-life balance and will support you to find that harmony. We can support you through our benefits scheme which includes;
27 days’ annual leave, rising with service to 32.5 days, plus 8 Bank Holidays NHS pension scheme, with around a 14% employer contribution Free employee assistance service 24 hours a day Discounts to supermarkets, high street stores, electronics, and fleet cars Discounted gym vouchers Cycle to work scheme Internal reward scheme where you could earn yourself a voucher or two! Equipment for homeworking We want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT+ Equality Network, Carers Equality Network, Disability Equality Network, and Gender Equality network.
We want to support you to succeed and be your very best with opportunities for training and development; along with the support of experienced managers and mentors. What you will bring…
You will be experienced working within an IT support role, ideally from a service provider capacity and used to working in a collaborative role within evolving technical workspaces.
You will have a reasonable understanding of LAN, WAN, and Print technologies, its terminology, and experience providing technical support within these areas.
Have familiarity with enterprise applications such as Microsoft Azure, Teams, Office365, and ServiceNow.
Have IT experience responding to business systems monitoring alerts and managing information-related risks.
An ITIL Foundation Certificate is desirable, as well as an understanding of Active Directory, Project and Change Management.
Please refer to the job description for a full list of essential skills and experience. Please Click here for the JD -
Technical Service Analyst JD For an informal discussion or further information on the role, please contact Glenn O'Sughrue, Service Delivery Lead at glenn.o'sughrue@cqc.org.uk. Individual adjustments... We are committed to being open and transparent around our processes and we endeavour to offer every candidate the opportunity to perform at their best throughout the recruitment process. We seek to support candidates to identify potential challenges and work with them to identify and facilitate reasonable adjustments as appropriate. Should you require assistance and/or would like to request a reasonable adjustment at any stage of the recruitment process, please contact a member of the team via email:
recruitment@cqc.org.uk CQC is committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of: age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Our Values Excellence
– Meeting our challenge to be a high-performing organisation Caring
– Treating everyone with dignity and respect Integrity
– Demonstrating our passion for ‘doing the right thing’ Teamwork
– Enabling us to be the best we can
#J-18808-Ljbffr
