Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a Technical Service Coordinator, you will work alongside the Head Office Operations team to support our field-based operational engineers to maximize their efficiency. A key part of the role is to ensure that Liquidline customers receive a premium level of service, which includes clear and continual communication and a quick response. It is imperative that our Technical Service Coordinators have strong geographical knowledge and are able to support on resource capability out in the field.
The Role - Technical Support Coordinator
To coordinate and schedule the assignments of reactive service calls, installations, deliveries and preventative maintenance jobs including 3rd party engineers where necessary. This will include ensuring the manifests are ready for the Warehouse at the end of the day. To manage customer SLA's, ensuring these are achieved ahead of time and to closely monitor the engineer dashboard to ensure all Engineers are on schedule. To manage Engineers start time and actively ensure they are able to leave jobs on time, and support them to ensure maximum efficiency from the day. To ensure clear communication to engineers including accurate notes on jobs, and ensuring all comments from a call case have been passed across. To review site surveys ahead of installation to ensure a smooth and complete installation experience for the Engineer and Customer. To support in the 'End-Of-Day-Ring-Round', this will involve ensuring customers are informed of any late appointments or updates. To support the team in managing the inbox, ensuring timely response to all requests. What You Will Need In The Role Of Technical Support Coordinator
Ability to work in a fast-paced environment with the motivation to achieve Service Level Agreements (SLA's). Responsive, with the ability to have a service-driven approach to deliver the 'wow' factor. Passionate about Liquidline and being successful in the workplace. IT proficient with a good understanding of Microsoft Office, Excel and CRM systems. Possess a high level of accuracy and attention to detail. Clear written and verbal communication skills. Proven ability to manage conflicting demands, and a heavy workload. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to: Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Team Days Out and Biannual Company Conferences Paid Door to Door Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline! We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!
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To coordinate and schedule the assignments of reactive service calls, installations, deliveries and preventative maintenance jobs including 3rd party engineers where necessary. This will include ensuring the manifests are ready for the Warehouse at the end of the day. To manage customer SLA's, ensuring these are achieved ahead of time and to closely monitor the engineer dashboard to ensure all Engineers are on schedule. To manage Engineers start time and actively ensure they are able to leave jobs on time, and support them to ensure maximum efficiency from the day. To ensure clear communication to engineers including accurate notes on jobs, and ensuring all comments from a call case have been passed across. To review site surveys ahead of installation to ensure a smooth and complete installation experience for the Engineer and Customer. To support in the 'End-Of-Day-Ring-Round', this will involve ensuring customers are informed of any late appointments or updates. To support the team in managing the inbox, ensuring timely response to all requests. What You Will Need In The Role Of Technical Support Coordinator
Ability to work in a fast-paced environment with the motivation to achieve Service Level Agreements (SLA's). Responsive, with the ability to have a service-driven approach to deliver the 'wow' factor. Passionate about Liquidline and being successful in the workplace. IT proficient with a good understanding of Microsoft Office, Excel and CRM systems. Possess a high level of accuracy and attention to detail. Clear written and verbal communication skills. Proven ability to manage conflicting demands, and a heavy workload. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way! We offer a generous benefits package, that includes but is not limited to: Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Team Days Out and Biannual Company Conferences Paid Door to Door Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline! We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!
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