Technical Service Representative

Join a Progressive Work Culture! Be a Part of an Established Organisation! About Our Client Our client is a large organization within the retail industry. They are known for their commitment to providing high-quality products and outstanding customer service. With a wide network spanning across England, they have established themselves as a market leader in their field. Job Description Provide high-level customer service, addressing and resolving customer inquiries and complaints Offer technical advice and support to customers Work collaboratively with the customer service team to deliver excellent service Proactively identify customer needs and provide solutions Manage and maintain customer records accurately Participate in ongoing training and development opportunities Adhere to company policies and procedures Contribute to a positive and supportive team environment The Successful Applicant A successful Technical Service Representative should have: A strong background in customer service within the retail industry Exceptional communication skills, both written and verbal A knack for problem-solving and a customer-centric approach Proficiency in using CRM systems and other relevant software A willingness to learn and adapt to new technologies What's on Offer An estimated salary range of £25,500 - £28,500 A supportive and friendly work environment Opportunities for professional development and growth Competitive holiday leave entitlement

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