Technical Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Service & Repair department is a growing organization across EMEA and is part of the Customer Care & Supply Chain organization of Medtronic. To strengthen this team, we are looking for a Field Service Engineer to support customers in South - West UK & Central London. Your focus will be providing the highest levels of field service and customer support across a wide range of products including Ear Nose Throat, Acute Care and Monitoring, Cranial Spine Technologies and Surgical Innovations to customers in this part of the UK. This is a great opportunity to develop and drive customer loyalty and experience for Service and Repair whilst developing revenue and commercial opportunities. The successful candidate will have a key role in implementing the strategy for Service and Repair, with the goal of establishing us as an uncontested market leader as a service provider across all sectors. Responsibilities may include the following and other duties may be assigned: Proactively engaging customers within your territory Repairing and scheduling preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals Achieving service performance metrics in a way that enhances our reputation in the market; this will include Net Promoter Score as the single metric of customer loyalty. Driving to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers Identifying and addressing all key decision makers with respect to service & repair including Clinical engineering and EBME department heads, building strong and lasting relationships with both the business and customers is an important aspect of the role Complying with operational guidelines and QA procedures Required Knowledge and Experience: Degree, HNC or equivalent in electronic/ electro-mechanical engineering Service experience within the medical equipment or healthcare industry Strong problem-solving skills, demonstrable initiative and ability to contribute to process improvement Customer focused attitude, dedicated to building long term relationships and exceeding expectations Commercial astuteness and ability to recognize and lead revenue growth opportunities Excellent communication skills Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes would be an advantage as would prior experience of training others, including operational training of devices. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will… Build

a better future, amplifying your impact on the causes that matter to you and the world Grow

a career reflective of your passion and abilities Connect

to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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