Technical Services Engineer (Europe) – Macclesfield Bodycote PLC

Bodycote operates an international network of facilities serving a broad range of industries, including aerospace, defence, automotive, power generation, oil & gas, construction, machine building, medical, and transportation. As the world’s leading provider of heat treatments and specialist thermal processing services, Bodycote is a vital part of the global manufacturing supply chain, employing over 4,500 people across 22 countries. We recognise that the success of our business depends on the skills, commitment, and loyalty of our people. We strive to provide a working environment where these qualities are rewarded and valued. Are you a skilled IT professional looking for a dynamic role that blends hands-on technology work with travel and collaboration across Europe and the US? Bodycote Group IT is seeking an Operations Technical Engineer – Europe to join our team. This is a great chance to work in a diverse, technically challenging environment with cutting-edge and legacy technologies. Key Responsibilities: Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process. Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese. Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure. Qualifications, Experience and Skills: Minimum of 5 years of experience operating as a 3rd line support or similar. Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services. Strong experience with Microsoft, VMware and Cisco technologies. Windows server 2003 through 2022. Understanding of networking fundamentals (LAN,WAN and Switches). Back up technologies, including cloud hosted services and on prem appliances. Experience working with Cloud hosted IT Services. Antivirus technologies Working knowledge of the ITIL framework. Nice to Have: ITIL Certified to Foundation Level Dell VxRail MCSE Nutanix Able to speak any other language than English used in other Bodycote locations Personal Qualities: A highly energetic professional with the ability to drive impact within Group IT, aligning efforts toward a unified vision and goals. Strong written and verbal communication skills, with a focus on clarity and engagement. Excellent active listening and analytical abilities, ensuring thoughtful problem-solving. Adaptable and collaborative, with outstanding interpersonal skills—ready to share knowledge and provide support to IT Ops teams as needed. Skilled at interacting with customers, suppliers, and peers at all levels, maintaining a professional and approachable demeanor. Open to travel as required. A team player, comfortable working in diverse, cross-cultural settings and building strong, positive relationships. What You Can Expect: A diverse range of technologies, from legacy systems to cutting-edge solutions, providing exciting and varied challenges. Global collaboration across IT Operations, Security, Audits, and business functions across the organization. A friendly, expert team culture that values knowledge-sharing and mutual support. Opportunities for career development within a technically skilled and supportive team. Salary / Package: Competitive Salary Discretionary bonus scheme Pension – match contribution from 4% – 10% Life Assurance – 2 x annual salary Employee assistance program including wellbeing app Free parking on all sites Free refreshments provided Join Bodycote’s IT team and be a key player in driving our technical operations and infrastructure forward. If you’re passionate about IT, thrive in a fast-paced environment, and are ready to grow with a global organization, we’d love to hear from you! How to Apply:

Please submit your CV along with your salary expectations using the contact options provided above. We kindly ask all internal applicants to inform their current line manager about their application.

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