Join Our Team as an Operations Technical Engineer - Europe
Are you a skilled IT professional looking for a dynamic role that blends hands-on technology work with travel and collaboration across Europe and the US? Bodycote Group IT is seeking an Operations Technical Engineer - Europe to join our team. This is a great chance to work in a diverse, technically challenging environment with cutting-edge and legacy technologies.
Key Responsibilities:
- Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
- Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
- Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
- Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.
Qualifications, Experience and Skills:
- Minimum of 5 years of experience operating as a 3rd line support or similar.
- Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
- Strong experience with Microsoft, VMware and Cisco technologies.
- Windows server 2003 through 2022.
- Understanding of networking fundamentals (LAN, WAN and Switches).
- Back up technologies, including cloud hosted services and on prem appliances.
- Experience working with Cloud hosted IT Services.
- Antivirus technologies
- Working knowledge of the ITIL framework.
Nice to Have:
- ITIL Certified to Foundation Level
- Dell VxRail
- MCSE
- Nutanix
- Able to speak any other language than English used in other Bodycote locations.
Personal Qualities:
- A highly energetic professional with the ability to drive impact within Group IT, aligning efforts toward a unified vision and goals.
- Strong written and verbal communication skills, with a focus on clarity and engagement.
- Excellent active listening and analytical abilities, ensuring thoughtful problem-solving.
- Adaptable and collaborative, with outstanding interpersonal skills—ready to share knowledge and provide support to IT Ops teams as needed.
- Skilled at interacting with customers, suppliers, and peers at all levels, maintaining a professional and approachable demeanor.
- Open to travel as required.
- A team player, comfortable working in diverse, cross-cultural settings and building strong, positive relationships.
What You Can Expect:
- A diverse range of technologies, from legacy systems to cutting-edge solutions, providing exciting and varied challenges.
- Global collaboration across IT Operations, Security, Audits, and business functions across the organization.
- A friendly, expert team culture that values knowledge-sharing and mutual support.
- Opportunities for career development within a technically skilled and supportive team.
Salary / Package:
- Competitive Salary
- Discretionary bonus scheme
- Pension – match contribution from 4% – 10%
- Life Assurance – 2 x annual salary
- Employee assistance program including wellbeing app
- Free parking on all sites
- Free refreshments provided
Join Bodycote’s IT team and be a key player in driving our technical operations and infrastructure forward. If you’re passionate about IT, thrive in a fast-paced environment, and are ready to grow with a global organization, we’d love to hear from you!
