Technical Services Manager
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine. To act as the Technical Services Manager across the clients portfolio ensuring through direct and sub-contracted teams an efficient, effective and pro-active approach to the management of the facilities engineering services in line with Bellrock's contractual and statutory obligations. This role would be home-based and would involve regular travel to properties located across the UK. How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers and building systems that lead the way. And as a Technical Services Manager with Bellrock, you’ll do it by… Supporting the Account Director in the effective delivery and attainment of high performing engineering services across all our clients' sites. Operations
Maintain an up-to-date knowledge of relevant legislation and guidance documents for all Engineering services relevant to all the properties. Support the regional managers on Statutory Compliance in all areas that meet SFG20 and insurance legislative inspections required for the portfolio. Monitor the type of occupancy of the facilities, ensuring compliance with the respective statutory regulation, mandatory legislation and recognised best practice in consultation with the FM Team, Account Director, and clients as appropriate. Work closely with the Energy & Sustainability Manager giving technical support on innovations and initiative implementation. Support the FM teams maintain H & S Audits and Risk Assessments for contractors in line with client and Bellrock requirements and advise on any remedial works. If required, prepare and produce project reports. Assist Operational teams in completing their duties by guiding and mentoring as appropriate including supporting site queries emergencies & escalations. Take ownership & a proactive approach to key deliverables to the Account Director providing appropriate updates, reporting & opportunities where possible. Commercial
Verify the contracts delivery of an effective Planned Preventative Maintenance Programme. Assist FM Team and Supply Chain Manager with the performance management of assigned and direct contracts to ensure all technical KPI’s are met. Provide monthly reports relating to areas of compliance and any other report required by the Client in accordance with the contract when requested to do so by the Account Director. Review the performance of all subcontractors necessary to the effective day-to-day delivery of the maintenance and PPM service, and liaise with Bellrock procurement / supply chain and planning as necessary in consultation with the Operational Team. Technology
Become familiar with the Concerto CAFM system and utilise it to ensure that an overview of contract performance can be monitored, gauged and managed. Develop a full understanding of client technology systems & how they interact with Concerto to understand opportunities to develop the technology offer including the implementation of API’s, Applications & IOT. Technical
Deliver comprehensive MI reporting information to the Account Director. Measure and monitor engineering compliance across the portfolio and provide detailed reporting and analysis on trends together with improvement plans. Conduct regular maintenance engineering audits and project records to ensure that high standards are upheld throughout the portfolio. Manage and monitor the PPM schedule supporting supplier management & the delivery team. Provide technical advice and act as an authorising person. Lifecycle and forward maintenance regime advice. Ensure reporting & impact of engineering updates are delivered appropriately to key team members ensuring they are fully briefed with regard to budgets, control of expenditure and any potentially contentious issues arising within the buildings ongoing maintenance. Risk Management
Support on the Implementation of a SSOW procedure alongside the QSHE Director. Review due dates for statutory tasks before loading PPM planner and that they meet specific industry requirements. Review WRA/FRA written schemes, AE’s/AP’s are updated on an annual basis. Review RAMs / COSHH policy and evaluate annually or as required. Attend monthly/quarterly management meetings as and when required. When directed by Account Director manage relationships between all stakeholders. Business growth
Ensure requests for additional services and variations are priced and documented in line with the contractual requirements with the relevant opex and lifecycle applied when applicable, by supporting the FM or Contract Manager. What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Technical Services Manager, you’ll need… Good knowledge of working practices in the delivery of compliance. Experience working on multi-site or large FM contracts that require regular reporting. Experience of auditing in Corporate, Healthcare and Education environments. Understands the importance of client relationships in the environment of change. Able to demonstrate an ability to communicate at various levels both internally and externally. Clearly articulate succinctly difficult or complex information. Health and Safety qualifications. Engineering qualifications across M and E activity. Challenges others to develop whilst acting as a role model and mentor. Inspires others to attain goals and pursue excellence. Excellent active listener. Problem solving and root cause identification. Flexible and creative. Strong analytical and decision-making abilities. Commitment to Bellrock business values. Able to manage and develop challenging relationships. Innovative and forward-thinking. Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office and work two days a week with the team and the rest of the week can be worked from home. What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays +1 additional day as a thank you (enjoy it, it’s on us). Salary exchange pension scheme. Life cover. Paid sick leave. Health Assured employee assistance and wellness program. Enhanced maternity, paternity and adoption leave. Salary sacrifice schemes: Cycle to work. Holiday purchase scheme of additional 5 days per year. Offers and discount scheme designed to save money on everyday shopping and essentials. Healthcare Cashplan. MotorSave Scheme. Refer a friend. Liftshare. Virtual GP. Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.
#J-18808-Ljbffr
At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but with peace of mind. And we unlock that by being technology-led, but people-driven. So when you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business. And we’re all about helping them to shine. To act as the Technical Services Manager across the clients portfolio ensuring through direct and sub-contracted teams an efficient, effective and pro-active approach to the management of the facilities engineering services in line with Bellrock's contractual and statutory obligations. This role would be home-based and would involve regular travel to properties located across the UK. How will you be the change?
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers and building systems that lead the way. And as a Technical Services Manager with Bellrock, you’ll do it by… Supporting the Account Director in the effective delivery and attainment of high performing engineering services across all our clients' sites. Operations
Maintain an up-to-date knowledge of relevant legislation and guidance documents for all Engineering services relevant to all the properties. Support the regional managers on Statutory Compliance in all areas that meet SFG20 and insurance legislative inspections required for the portfolio. Monitor the type of occupancy of the facilities, ensuring compliance with the respective statutory regulation, mandatory legislation and recognised best practice in consultation with the FM Team, Account Director, and clients as appropriate. Work closely with the Energy & Sustainability Manager giving technical support on innovations and initiative implementation. Support the FM teams maintain H & S Audits and Risk Assessments for contractors in line with client and Bellrock requirements and advise on any remedial works. If required, prepare and produce project reports. Assist Operational teams in completing their duties by guiding and mentoring as appropriate including supporting site queries emergencies & escalations. Take ownership & a proactive approach to key deliverables to the Account Director providing appropriate updates, reporting & opportunities where possible. Commercial
Verify the contracts delivery of an effective Planned Preventative Maintenance Programme. Assist FM Team and Supply Chain Manager with the performance management of assigned and direct contracts to ensure all technical KPI’s are met. Provide monthly reports relating to areas of compliance and any other report required by the Client in accordance with the contract when requested to do so by the Account Director. Review the performance of all subcontractors necessary to the effective day-to-day delivery of the maintenance and PPM service, and liaise with Bellrock procurement / supply chain and planning as necessary in consultation with the Operational Team. Technology
Become familiar with the Concerto CAFM system and utilise it to ensure that an overview of contract performance can be monitored, gauged and managed. Develop a full understanding of client technology systems & how they interact with Concerto to understand opportunities to develop the technology offer including the implementation of API’s, Applications & IOT. Technical
Deliver comprehensive MI reporting information to the Account Director. Measure and monitor engineering compliance across the portfolio and provide detailed reporting and analysis on trends together with improvement plans. Conduct regular maintenance engineering audits and project records to ensure that high standards are upheld throughout the portfolio. Manage and monitor the PPM schedule supporting supplier management & the delivery team. Provide technical advice and act as an authorising person. Lifecycle and forward maintenance regime advice. Ensure reporting & impact of engineering updates are delivered appropriately to key team members ensuring they are fully briefed with regard to budgets, control of expenditure and any potentially contentious issues arising within the buildings ongoing maintenance. Risk Management
Support on the Implementation of a SSOW procedure alongside the QSHE Director. Review due dates for statutory tasks before loading PPM planner and that they meet specific industry requirements. Review WRA/FRA written schemes, AE’s/AP’s are updated on an annual basis. Review RAMs / COSHH policy and evaluate annually or as required. Attend monthly/quarterly management meetings as and when required. When directed by Account Director manage relationships between all stakeholders. Business growth
Ensure requests for additional services and variations are priced and documented in line with the contractual requirements with the relevant opex and lifecycle applied when applicable, by supporting the FM or Contract Manager. What does it take?
If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Technical Services Manager, you’ll need… Good knowledge of working practices in the delivery of compliance. Experience working on multi-site or large FM contracts that require regular reporting. Experience of auditing in Corporate, Healthcare and Education environments. Understands the importance of client relationships in the environment of change. Able to demonstrate an ability to communicate at various levels both internally and externally. Clearly articulate succinctly difficult or complex information. Health and Safety qualifications. Engineering qualifications across M and E activity. Challenges others to develop whilst acting as a role model and mentor. Inspires others to attain goals and pursue excellence. Excellent active listener. Problem solving and root cause identification. Flexible and creative. Strong analytical and decision-making abilities. Commitment to Bellrock business values. Able to manage and develop challenging relationships. Innovative and forward-thinking. Working arrangements
We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office and work two days a week with the team and the rest of the week can be worked from home. What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays +1 additional day as a thank you (enjoy it, it’s on us). Salary exchange pension scheme. Life cover. Paid sick leave. Health Assured employee assistance and wellness program. Enhanced maternity, paternity and adoption leave. Salary sacrifice schemes: Cycle to work. Holiday purchase scheme of additional 5 days per year. Offers and discount scheme designed to save money on everyday shopping and essentials. Healthcare Cashplan. MotorSave Scheme. Refer a friend. Liftshare. Virtual GP. Helping you to shine
We’ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining?
Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You. Apply today.
#J-18808-Ljbffr
