Technical Services Manager

Account Executive - Construction & Corporate Services at People Group Job title: Technical Services Manager Main Purpose: To provide effective management of technical services, ensuring the delivery of planned works, statutory compliance and supplier performance across the portfolio. Be the focal point for compliance and risk management, using your knowledge and expertise across all areas of statutory compliance in FM to provide reviews, reporting and continuous improvement on the account. Effectively manage the delivery of planned works, ensuring statutory compliance on the account and adherence to SFG20 Guidance. Be a point of contact for the operations and health and safety team to provide guidance on compliance relating to safe systems of work and technical standards. Actively manage out risks across the account, undertaking risk management to ensure that risk is highlighted, monitored and managed. Ensure that a high standard of service delivery is maintained at all times, whilst also ensuring value for money is achieved. To develop strong relationships with stakeholders and colleagues across the business to take ownership for the hard service delivery to the account. General Responsibilities: Report on routine statutory compliance activities and their performance on a regular basis. Ensure that the supply chain is meeting contractual KPIs and are providing sufficient documentation to be reviewed and accepted within the designated timeframe. Carry out regular reviews of work undertaken by our client dedicated Suppliers across the portfolio. Ensure that CAFM system PPM Planners are correctly populated, aligned and represent the scope of the contract to minimise the risk of non-compliance. Monitor and manage the compliance dashboard which represents the high-level statutory compliance areas and their status. Identify gaps in compliance on the portfolio and make recommendations for change to improve the status. Undertake document control of certification for the portfolio. Develop a schedule of audits and dip checks to ensure certification is being submitted to a high standard and is compliant. Ensure remedials stemming from Statutory routine activities have been generated and completed by the supply chain. Review actions from statutory inspections such as risk assessments and surveys. Review actions, delegate actions and communicate actions to the operations team. Undertake Internal audits and reviews independent of the operations team to spot check processes and procedures are being followed. Be part of a duty manager rota for out of hours calls to assist the FM Service desk. Ensure a Safety-First approach to all technical operations and be proactive in creating a culture where safety is discussed openly. QHSE responsibility to ensure systems and processes are followed and proactively managing client and company’s risks. Experience: 5 Years experience in Facilities Management or Building Services Engineering at management level. A track record of delivering planned maintenance across static and mobile portfolios. Strong experience in monitoring and managing statutory compliance, maintaining records and satisfying audit requirements across FM Hard services. Experience in advanced use of CAFM systems, implementing planned maintenance programs and managing system alterations. Experience of managing third party suppliers and stakeholder management, undertaking regular auditing of work and performance management meetings. Experience with managing diverse property related accounts. Track record of managing contracts, including multi-site operations and management of multi-disciplinary teams. Ambitious individual with a will to progress in their career. Experience working with Local Authorities as a Service provider or client side. Education and Technical Skills: Professional qualification in a recognised and relevant industry- Engineering or FM. Good IT Skills – advanced user of Excel, Power Bi and CAFM. Member of relevant professional institution such as IWFM, CIBSE, IET, IIRSM, IOSH. Internal Auditor Training/Qualification. Recognised HSE qualification (IOSH, NEBOSH). Level 4 or 5 Management Qualification. Electrical or Mechanical Vocational qualification at Level 3 Diploma. “People Group is an equal opportunity employer. We embrace diversity and are committed to promoting an inclusive environment for both our clients and employees.” Seniority level:

Mid-Senior level Employment type:

Full-time Job function:

Management Industries:

Facilities Services

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