Job Title:
Technical Services Manager Location:
West Yorkshire Contact Number:
01132990570 Section:
Information Systems (IS) Department Responsible to:
Head of Information Systems Job Purpose:
The Technical Services Manager will be responsible for the day-to-day delivery of IT Operational Support and IT / Tech Change Projects. This hybrid role bridges the gap between tech and management, managing projects, problems, issues, risks, and technology in a fast-paced environment. This position could suit a lead engineer with management traits or recent experience (1-2 years as a lead 3rd line/quasi IT manager) seeking an official title and a valued role in the management team. Staff Management Responsibility:
The post-holder will line manage 4 x IS support staff of varying levels from 1st to 3rd line. Responsibilities include mentoring, managing, and prioritizing workload to meet agreed deadlines with the Head of Information Systems, as well as developing team skills and managing performance. Main Duties and Responsibilities: Provide high-level service support and maintain systems and infrastructure, identifying and implementing new developments aligned with the organization’s strategy. Serve as the main technical expert to the Head of Information Systems, IS team, and the wider business. Ensure incidents and requests are handled appropriately and document supported components for those providing support. Anticipate, investigate, and resolve problems in systems and services, ensuring full documentation and coordinating agreed remedies. Develop implementation plans for system changes, evaluating risks and reviewing effectiveness. Identify operational risks in IT capability and mitigate them within practical constraints. Ensure maximum availability of IT systems, minimize outages, and optimize system performance. Take responsibility for defining, documenting, and completing IT projects, including task allocation and risk assessment. Assist in developing IT budgets and identifying opportunities to reduce operating costs while adhering to financial regulations. Keep the Head of Information Systems informed of workload, highlighting potential problems and suggesting solutions. Promote the implementation of strategies, policies, and procedures that shape IT service delivery. Conduct cyber and IT security risk assessments for business applications and IT systems, providing remediation guidance. Coordinate regular Information Security reviews with partner organizations and make risk-minimizing recommendations. Stay informed of IT developments, assessing and advising on the potential benefits of new technologies. Assist the Head of Information Systems with departmental reports. Perform any other tasks as requested by the Head of Information Systems. SKILLS: Ability to adjust to unfamiliar situations and change, seeing it as an opportunity. Ability to assimilate new support tasks while retaining established ones. Ability to adapt communication style to suit the audience. Self-motivated, with the ability to work within a demanding environment. Customer-focused, with a proven track record of service delivery. Ability to explain complex IT information clearly to non-technical stakeholders. Organized and methodical, with the ability to work to targets. EXPERIENCE: Previous IT Operations experience in a fast-paced environment. Proven track record of supervising or managing an effective IT support team. Experience in providing IT support (1st, 2nd, and 3rd tier) in a dynamic environment. Experience in managing Cyber and IT security risks. Experience with IT system implementation and troubleshooting for core Microsoft technologies. Experience with SQL for data manipulation and report building. Experience in managing multiple administration systems including VMware, Veeam, WAN, LAN, VPN, Active Directory, and more. Experience in designing and implementing IT service delivery policies. Experience in budget management and achieving value for money. Experience in managing contracts for IT services. Experience in developing IT strategies aligned to business objectives. Proven skills in managing IT Change Projects. Strong understanding of service delivery and ITIL.
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Technical Services Manager Location:
West Yorkshire Contact Number:
01132990570 Section:
Information Systems (IS) Department Responsible to:
Head of Information Systems Job Purpose:
The Technical Services Manager will be responsible for the day-to-day delivery of IT Operational Support and IT / Tech Change Projects. This hybrid role bridges the gap between tech and management, managing projects, problems, issues, risks, and technology in a fast-paced environment. This position could suit a lead engineer with management traits or recent experience (1-2 years as a lead 3rd line/quasi IT manager) seeking an official title and a valued role in the management team. Staff Management Responsibility:
The post-holder will line manage 4 x IS support staff of varying levels from 1st to 3rd line. Responsibilities include mentoring, managing, and prioritizing workload to meet agreed deadlines with the Head of Information Systems, as well as developing team skills and managing performance. Main Duties and Responsibilities: Provide high-level service support and maintain systems and infrastructure, identifying and implementing new developments aligned with the organization’s strategy. Serve as the main technical expert to the Head of Information Systems, IS team, and the wider business. Ensure incidents and requests are handled appropriately and document supported components for those providing support. Anticipate, investigate, and resolve problems in systems and services, ensuring full documentation and coordinating agreed remedies. Develop implementation plans for system changes, evaluating risks and reviewing effectiveness. Identify operational risks in IT capability and mitigate them within practical constraints. Ensure maximum availability of IT systems, minimize outages, and optimize system performance. Take responsibility for defining, documenting, and completing IT projects, including task allocation and risk assessment. Assist in developing IT budgets and identifying opportunities to reduce operating costs while adhering to financial regulations. Keep the Head of Information Systems informed of workload, highlighting potential problems and suggesting solutions. Promote the implementation of strategies, policies, and procedures that shape IT service delivery. Conduct cyber and IT security risk assessments for business applications and IT systems, providing remediation guidance. Coordinate regular Information Security reviews with partner organizations and make risk-minimizing recommendations. Stay informed of IT developments, assessing and advising on the potential benefits of new technologies. Assist the Head of Information Systems with departmental reports. Perform any other tasks as requested by the Head of Information Systems. SKILLS: Ability to adjust to unfamiliar situations and change, seeing it as an opportunity. Ability to assimilate new support tasks while retaining established ones. Ability to adapt communication style to suit the audience. Self-motivated, with the ability to work within a demanding environment. Customer-focused, with a proven track record of service delivery. Ability to explain complex IT information clearly to non-technical stakeholders. Organized and methodical, with the ability to work to targets. EXPERIENCE: Previous IT Operations experience in a fast-paced environment. Proven track record of supervising or managing an effective IT support team. Experience in providing IT support (1st, 2nd, and 3rd tier) in a dynamic environment. Experience in managing Cyber and IT security risks. Experience with IT system implementation and troubleshooting for core Microsoft technologies. Experience with SQL for data manipulation and report building. Experience in managing multiple administration systems including VMware, Veeam, WAN, LAN, VPN, Active Directory, and more. Experience in designing and implementing IT service delivery policies. Experience in budget management and achieving value for money. Experience in managing contracts for IT services. Experience in developing IT strategies aligned to business objectives. Proven skills in managing IT Change Projects. Strong understanding of service delivery and ITIL.
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