Who We Are
Is this the role you are looking for If so read on for more details, and make sure to apply today. CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client Diageois a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. Join a leading UK brewer and contribute to the growth of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience.
What you will be doing?
To handle all contacts, including challenging technical calls, to a high standard To spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills To take part in our Guinness accreditation program to become certified as a product and technical expert Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills
Requirements What skills & experience you will bring to us?
Applicants must be aged 18+ Educated to GCSE/O'Level standard including Maths and English Confident telephone manner, including good communication and listening skills A genuine passion for delivering outstanding customer/client service Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving You are very well organized and have excellent interpersonal skills You know how to work within a team Accurate in data capturing Computer literate Previous bar experience plus
Benefits What do we offer?
Contract: Permanent contract (6-month probation period) Full-time: (37.5 hours/week) Working days/Hours:
Mon to Friday - 8-6 rotational shifts, occasional Weekends and BH with Time in Lieu Performance Bonus:
Upto£1,000 gross per year Hybrid Model:
2 days office/ 3 days home (with additional time expected in the office for training and meetings) Life Cover (Communications/advisors 1x Salary) Flexible Benefits Platform
- offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work. Company pension Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing. Give & Gain Scheme - 2 days a year to complete voluntary or Charity work Refer a Friend Scheme
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you! #wecare#wearecurious#weachievetogether Remote working/work at home options are available for this role.
Is this the role you are looking for If so read on for more details, and make sure to apply today. CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client Diageois a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands. Join a leading UK brewer and contribute to the growth of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience.
What you will be doing?
To handle all contacts, including challenging technical calls, to a high standard To spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills To take part in our Guinness accreditation program to become certified as a product and technical expert Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills
Requirements What skills & experience you will bring to us?
Applicants must be aged 18+ Educated to GCSE/O'Level standard including Maths and English Confident telephone manner, including good communication and listening skills A genuine passion for delivering outstanding customer/client service Strong administrative skills with a keen eye for detail A professional outlook and proactive approach to problem solving You are very well organized and have excellent interpersonal skills You know how to work within a team Accurate in data capturing Computer literate Previous bar experience plus
Benefits What do we offer?
Contract: Permanent contract (6-month probation period) Full-time: (37.5 hours/week) Working days/Hours:
Mon to Friday - 8-6 rotational shifts, occasional Weekends and BH with Time in Lieu Performance Bonus:
Upto£1,000 gross per year Hybrid Model:
2 days office/ 3 days home (with additional time expected in the office for training and meetings) Life Cover (Communications/advisors 1x Salary) Flexible Benefits Platform
- offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. It is easy to access via telephone, online, or app and offers practical information and advice covering a range of topics affecting health, family, money matters, and work. Company pension Go for it Scheme - Health and wellbeing scheme providing an annual contribution towards a purchase or activity which contributes to your health & wellbeing. Give & Gain Scheme - 2 days a year to complete voluntary or Charity work Refer a Friend Scheme
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you! #wecare#wearecurious#weachievetogether Remote working/work at home options are available for this role.
