Who We Are
CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our Client Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.
Join a leading UK brewer and contribute to the growth of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience.
What you will be doing?
Handle all contacts, including challenging technical calls, to a high standard. Spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups. Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills. Participate in our Guinness accreditation program to become certified as a product and technical expert. Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills.
Requirements What skills & experience you will bring to us?
Applicants must be aged 18+. Educated to GCSE/O'Level standard including Maths and English. Confident telephone manner, including good communication and listening skills. A genuine passion for delivering outstanding customer/client service. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem solving. Very well organized with excellent interpersonal skills. Ability to work within a team. Accurate in data capturing. Computer literate. Previous bar experience is a plus.
Benefits What do we offer?
Contract:
Permanent contract (6-month probation period). Full-time:
(37.5 hours/week). Working days/Hours:
Mon to Friday - 8-6 rotational shifts, occasional Weekends and BH with Time in Lieu. Salary:
£24,500 per year. Performance Bonus:
Up to £1,000 gross per year. Hybrid Model:
2 days office/3 days home (with additional time expected in the office for training and meetings). Additional Perks: Life Cover:
(Communications/advisors 1x Salary). Flexible Benefits Platform:
Offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. Company pension. Give & Gain Scheme:
2 days a year to complete voluntary or charity work. Referral Program:
Bring a friend and get a referral bonus.
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare #wearecurious #weachievetogether #J-18808-Ljbffr
Our Client Diageo is a global leader in beverage alcohol, with an outstanding collection of over 200 brands and sales in more than 180 countries. Their portfolio has remarkable breadth across spirits and beer. From centuries-old names to the latest innovations, they are building the very best brands.
Join a leading UK brewer and contribute to the growth of our innovative D1 platform by providing valuable feedback, engaging with clients, and ensuring a smooth user experience.
What you will be doing?
Handle all contacts, including challenging technical calls, to a high standard. Spend time 'in the field and office' with a Diageo Engineer to fully understand the Guinness quality processes & to gain an in-depth knowledge of 'bar and cellar' set-ups. Accurately diagnose and resolve technical faults over the phone/email using your problem-solving & technical knowledge skills. Participate in our Guinness accreditation program to become certified as a product and technical expert. Attend training and briefing sessions (internally and externally) as necessary to gain an understanding of Client and Contact Centre requirements and to continuously develop fundamental skills.
Requirements What skills & experience you will bring to us?
Applicants must be aged 18+. Educated to GCSE/O'Level standard including Maths and English. Confident telephone manner, including good communication and listening skills. A genuine passion for delivering outstanding customer/client service. Strong administrative skills with a keen eye for detail. A professional outlook and proactive approach to problem solving. Very well organized with excellent interpersonal skills. Ability to work within a team. Accurate in data capturing. Computer literate. Previous bar experience is a plus.
Benefits What do we offer?
Contract:
Permanent contract (6-month probation period). Full-time:
(37.5 hours/week). Working days/Hours:
Mon to Friday - 8-6 rotational shifts, occasional Weekends and BH with Time in Lieu. Salary:
£24,500 per year. Performance Bonus:
Up to £1,000 gross per year. Hybrid Model:
2 days office/3 days home (with additional time expected in the office for training and meetings). Additional Perks: Life Cover:
(Communications/advisors 1x Salary). Flexible Benefits Platform:
Offering access to a confidential Employee Assistance Programme that can help you to run your life a little more smoothly. Company pension. Give & Gain Scheme:
2 days a year to complete voluntary or charity work. Referral Program:
Bring a friend and get a referral bonus.
Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
#wecare #wearecurious #weachievetogether #J-18808-Ljbffr
