Technical Support Advisor

Do you want to build your career with a technology leading automotive company? Do you want to have the benefits of working hybrid, 2 days in a fast-paced, fun and varied environment, and 3 days from home? You will provide industry-leading support to distributors, customers, and end users regarding all aspects of their product range. This will include providing a dynamic phone, live web chat, and email support service. To be successful in the role, you should have solid working experience with all vehicle systems and a passion for the automotive sector, including new and exciting technology. Ideally, you will be familiar with diagnostic systems and have a logical thought process when it comes to problem-solving. In return, the company will provide you with a salary of GBP30,000 - GBP36,000, a bonus, an additional 6% employer pension contributions (max 9%), hybrid working, and 25 days of holidays. Responsibilities:

Provide customer support via telephone Support resolution of technical queries utilizing resources available Answer/Redirect web form submissions Create required reporting in line with business requirements to improve the process Assist with Technical Articles Assist with trade shows/customer events Support Warranty process Diagnostic tool support via team viewer Diagnostic tool commissioning / Exchange units Follow up leads with the sales team and support sales opportunities where required (Including Software Renewal) This is a great opportunity to build your career with a truly global automotive technology leader. For further information, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.

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