Technical Support

Job OverviewTechnical Support, Congleton, Permanent, £23,000 + Bonus If you have previous customer service experience and a genuine interest in IT and computers, then we would like to hear from you. We are currently supporting a local technical organisation in the heart of Congleton, who offer high quality products within their field. Joining a friendly team of 6, reporting into the Head of Technical Support, you will become a vital part of their thriving business. This is a great opportunity for someone who enjoys resolving issues and delivering a high standard of service to customers. Duties will include: Providing support to service usersTroubleshooting any issues that arisePromoting and upselling the company’s products and servicesManaging and building client relationshipsWorking to SLAs to ensure timely responsesGeneral office administrationExcellent customer service abilities required If you have previous customer service experience and you are driven and comfortable speaking to customers over the telephone, this could be an excellent opportunity for you. the ideal candidate will be well organised and proactive and in return the company offer a bonus scheme to enhance your earnings. This is an office based role where everyone works as a team, offering casual dress, company events, and an added bonus is that they are dog friendly! For more information regarding this role, please call Nicola or Amy on 01270 251251 or forward your CV for consideration to Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more!