Are you looking for an exciting Technical Support role working within a fast-paced working environment?
If so, this is an excellent opportunity to utilise your technical skills and join our friendly Technical Services team. You will be working from our Bolton office and on site at clients, providing support and installations to our customers throughout the UK and also looking after our internal IT systems.
The DMS Digital Group has thrived as one of the North West’s largest independent office technology providers, with over 30 years’ experience. Our range of products and services span across three divisions - Print and Document Management, IT Services and Audio Visual, CCTV, and telecoms resulting in a portfolio that can truly offer everything an office needs, from one place.
This role requires an enthusiastic, detail-oriented individual with a 'can-do' attitude who can provide high quality technical support to our Managed Print and Scan Solutions (PaperCut, Print Audit, Docuware and many more), other products in our portfolio and our Office 365 and Azure systems.
Job Responsibilities
Providing technical support via the helpdesk, by telephone, email, remote assistance and onsite face-to-face to a large customer base working closely with the support team. Supporting internal staff with Office 365 and general IT software and hardware issues. Laptop preparation for new starters. Server patching and maintenance. Network administration and support for switches and firewall appliances. Carrying out installations remotely. Site visits for support in the UK. Troubleshooting and replicating customer issues in-house in virtual test environment. Arranging hardware returns (RMA). Performing internal and external training sessions and demonstrations when required. Job Requirements / Key Skills
Good communicator with excellent telephone manner. High level of spoken and written English. Previous customer facing experience is essential. Ability to self-learn, resolve complex issues and cope well under pressure. Work independently and part of the team. Good organisation and attention to detail. High level of technical experience and skills in troubleshooting and problem solving. Experience of Microsoft Windows Server and Client platforms, Active Directory and Microsoft SQL Server. Office 365 application experience including Outlook, Word, Excel, Teams, Planner, etc. Hands-on experience of print management software, MFD devices and card readers is desirable. Networking knowledge including DNS, VLANs, switches, routers, etc. Experience with Azure and migrating servers from local infrastructure to cloud is desirable. Exposure to Apple MAC and Linux is also a bonus. In return we offer
Competitive salary (depending on experience). Company vehicle. Extensive support and training. Company laptop and mobile phone. 25 days annual leave. Access to company contributory pension scheme after successfully passing probation. Superb promotion and career development prospects.
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Providing technical support via the helpdesk, by telephone, email, remote assistance and onsite face-to-face to a large customer base working closely with the support team. Supporting internal staff with Office 365 and general IT software and hardware issues. Laptop preparation for new starters. Server patching and maintenance. Network administration and support for switches and firewall appliances. Carrying out installations remotely. Site visits for support in the UK. Troubleshooting and replicating customer issues in-house in virtual test environment. Arranging hardware returns (RMA). Performing internal and external training sessions and demonstrations when required. Job Requirements / Key Skills
Good communicator with excellent telephone manner. High level of spoken and written English. Previous customer facing experience is essential. Ability to self-learn, resolve complex issues and cope well under pressure. Work independently and part of the team. Good organisation and attention to detail. High level of technical experience and skills in troubleshooting and problem solving. Experience of Microsoft Windows Server and Client platforms, Active Directory and Microsoft SQL Server. Office 365 application experience including Outlook, Word, Excel, Teams, Planner, etc. Hands-on experience of print management software, MFD devices and card readers is desirable. Networking knowledge including DNS, VLANs, switches, routers, etc. Experience with Azure and migrating servers from local infrastructure to cloud is desirable. Exposure to Apple MAC and Linux is also a bonus. In return we offer
Competitive salary (depending on experience). Company vehicle. Extensive support and training. Company laptop and mobile phone. 25 days annual leave. Access to company contributory pension scheme after successfully passing probation. Superb promotion and career development prospects.
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