Technical Support Engineer, Stevenage
GBP27,000 - GBP32,000
My client is seeking an ambitious Technical Support Engineer to join their expanding managed services team. The role offers excellent opportunity to enhance your skills and technical capabilities while advancing your IT career.
You will be based within their Stevenage office, however, very occasional travel to customer sites will be required.
You will be joining their back-office support team, collaborating with desktop engineers at customer sites to provide technical support and handle escalations.
Responsibilities:
Serve as the primary point of contact for customer enquiries via telephone, email, and self-service portal
Answer support calls and log incidents
Manage and triage incidents effectively
Investigate and resolve incident across a diverse technological service stack
Maintain the highest levels of customer service
Adhere to agreed customer SLAs
Complete end-user service requests
Perform administrative tasks and system checks
Participate in internal process and knowledge article enhancements
Essential Skills & Experience:
Proven experience working in a technical service desk/IT support role
Customer service orientated with a problem-solving attitude
Strong written and verbal communication
Ability to document accurate and detailed ticket updates
Strong technical aptitude and keen to learn
Windows 10, 11 support
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Microsoft 365 support (basic administration and management tasks)
Experience supporting Microsoft Teams for IM, video conferencing and calls
Active Directory (basic management tasks)
Experience using remote support tools
Exposure to IT support desk ticketing systems
Desirable Skills:
Experience supporting Windows Server and Active Directory Services
ITIL Foundation qualification
Experience of working for another managed service provider
Basic networking/firewall skills
While Microsoft and industry standard certifications are desirable, my client is committed to supporting the right candidate in obtaining these certifications within the first three months of employment!
The successful candidate must have a full driving license and access to a vehicle.
Working as part of a rotating shift Monday to Friday between the hours of 8am 6pm
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