Technical Support Engineer

Technical Support Engineer focuses on providing technical product support to customers and internal teams via telephone, email and online platforms.

What the role involves

• Providing technical product support to customers and internal teams via telephone, email and online platforms.
• Occasional customer site visits to provide assistance.
• Delivering technical training and preparing customer training materials.
• Supporting the sales team to maintain high standards of customer service.
• Testing and configuring products.
• Assisting with small-batch production activities including testing, configuration and some assembly work.

Skills and requirements

• Qualification level HNC in Electronics or similar discipline.
• Strong customer service and communication skills.
• Experience with Ethernet networking and TCP/IP configuration.
• Familiarity with device configuration software and USB interfaces.

Confirmed role details

• A well-established and growing UK-based technology manufacturer delivering specialist communication and alarm systems to healthcare, custodial and commercial environments across do.
• Reporting directly to senior management, you will play a key role in delivering technical support services both internally and externally.
• Have an electronics or systems background, along with a solid understanding of IP infrastructure and network-based systems.

Candidate fit

• technical judgement, safe working habits, careful diagnostics, and practical problem-solving

Known job details

• Pay: £35,000