GEA is one of the world's largest suppliers of advanced systems and equipment for the food industry, committed to innovation, quality, and sustainability. With decades of expertise, the Bakery Division, incorporating COMAS and IMAFORNI, provides state-of-the-art solutions that help bakeries achieve peak efficiency, quality, and consistency.
Responsibilities / Tasks
Position Overview:
We are seeking a highly motivated professional to join our Bakery Division in a dual role combining Spare Parts Technical Support and Field Service Engineering. Based in the UK, this position offers a unique opportunity to work remotely and provide both technical support for spare parts and hands-on field service for bakery systems. You will play a key role in supporting customers by managing spare parts quotations and orders, and delivering expert maintenance, installation, and troubleshooting for bakery machinery. This role promises growth potential with a focus on customer satisfaction and operational efficiency. The position is ideal for someone who is both service-driven and technically skilled, with a customer-focused mindset. Spare Parts Technical Support: Analyse customer requests and provide detailed quotations for spare parts and services. Independently identify and prepare spare parts quotes using ERP systems (SAP or similar). Verify Purchase Orders for accuracy, ensuring correct pricing, descriptions, delivery times, and terms and conditions. Manage order records, sales confirmations, and follow-up on delivery timelines. Coordinate with internal departments to ensure timely order processing and customer satisfaction. Field Service Engineering: Oversee the installation and commissioning of bakery equipment, ensuring compliance with technical specifications and quality standards. Perform routine maintenance, troubleshooting, and repairs on bakery systems, including ovens, mixers, proofers, and other machinery. Provide on-site technical assistance and training to customers on the safe and efficient operation of bakery equipment. Identify opportunities for system upgrades, efficiency improvements, and offer troubleshooting recommendations. Maintain accurate service records, preparing detailed service reports for customers and internal teams. Collaborate with the technical support team and sales teams to ensure high levels of service delivery. Be available for on-call or 24/7 emergency support, minimizing customer downtime. Expected Results: Ensure customer satisfaction through effective, clear, and timely communication. Contribute to increased profitability and service growth by managing spare parts sales and field service efficiency. Enhance customer experience with high-quality technical support and professional service delivery. Your Profile / Qualifications NVQ/HNC/HND in Engineering (Mechanical, Electrical, Mechatronics, or similar) or relevant technical certification. Minimum 3 years of experience in a field service role, preferably in bakery or food processing systems. Strong mechanical, electrical, and automation troubleshooting skills, with experience in bakery production machinery. Familiarity with COMAS and IMAFORNI systems is an advantage. Strong customer-facing communication skills and a customer-first mindset. Willingness to travel domestically and internationally as required. Previous experience in service or sales support within the industrial or food processing sector. Spare Parts Technical Support: Proficiency in SAP or other ERP systems for managing orders and quotations. Strong organizational and analytical skills with an ability to solve problems creatively. Excellent communication skills, able to work with both internal and external customers. Leadership potential and fluency in English; additional language skills (German, Spanish, or Italian) are a plus. Preferred Qualifications: Additional certifications in automation, electrical systems, or PLC programming are beneficial. Familiarity with COMAS and IMAFORNI systems or similar bakery production equipment. Did we spark your interest? Then please click apply above to access our guided application process.
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We are seeking a highly motivated professional to join our Bakery Division in a dual role combining Spare Parts Technical Support and Field Service Engineering. Based in the UK, this position offers a unique opportunity to work remotely and provide both technical support for spare parts and hands-on field service for bakery systems. You will play a key role in supporting customers by managing spare parts quotations and orders, and delivering expert maintenance, installation, and troubleshooting for bakery machinery. This role promises growth potential with a focus on customer satisfaction and operational efficiency. The position is ideal for someone who is both service-driven and technically skilled, with a customer-focused mindset. Spare Parts Technical Support: Analyse customer requests and provide detailed quotations for spare parts and services. Independently identify and prepare spare parts quotes using ERP systems (SAP or similar). Verify Purchase Orders for accuracy, ensuring correct pricing, descriptions, delivery times, and terms and conditions. Manage order records, sales confirmations, and follow-up on delivery timelines. Coordinate with internal departments to ensure timely order processing and customer satisfaction. Field Service Engineering: Oversee the installation and commissioning of bakery equipment, ensuring compliance with technical specifications and quality standards. Perform routine maintenance, troubleshooting, and repairs on bakery systems, including ovens, mixers, proofers, and other machinery. Provide on-site technical assistance and training to customers on the safe and efficient operation of bakery equipment. Identify opportunities for system upgrades, efficiency improvements, and offer troubleshooting recommendations. Maintain accurate service records, preparing detailed service reports for customers and internal teams. Collaborate with the technical support team and sales teams to ensure high levels of service delivery. Be available for on-call or 24/7 emergency support, minimizing customer downtime. Expected Results: Ensure customer satisfaction through effective, clear, and timely communication. Contribute to increased profitability and service growth by managing spare parts sales and field service efficiency. Enhance customer experience with high-quality technical support and professional service delivery. Your Profile / Qualifications NVQ/HNC/HND in Engineering (Mechanical, Electrical, Mechatronics, or similar) or relevant technical certification. Minimum 3 years of experience in a field service role, preferably in bakery or food processing systems. Strong mechanical, electrical, and automation troubleshooting skills, with experience in bakery production machinery. Familiarity with COMAS and IMAFORNI systems is an advantage. Strong customer-facing communication skills and a customer-first mindset. Willingness to travel domestically and internationally as required. Previous experience in service or sales support within the industrial or food processing sector. Spare Parts Technical Support: Proficiency in SAP or other ERP systems for managing orders and quotations. Strong organizational and analytical skills with an ability to solve problems creatively. Excellent communication skills, able to work with both internal and external customers. Leadership potential and fluency in English; additional language skills (German, Spanish, or Italian) are a plus. Preferred Qualifications: Additional certifications in automation, electrical systems, or PLC programming are beneficial. Familiarity with COMAS and IMAFORNI systems or similar bakery production equipment. Did we spark your interest? Then please click apply above to access our guided application process.
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