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Client
Our client is a global outsourced investment office offering independent asset allocation advice and access to top asset managers. They provide customized investment solutions for diverse clients, emphasizing dynamic asset allocation and fostering an inclusive, collaborative culture. Position overview
Our client is looking for a talented Technical Support to join the London development team where the impact will be immediate and tangible. As a fast-growing, 200+ person company, we seek someone who is motivated, a self-starter, adaptable, and comfortable working on a small team in an extremely fast-paced, ever-changing entrepreneurial environment. The successful candidate will be joining an established team, working with colleagues in Boston and London to enhance existing applications. This team develops software solutions while working closely with the Client Operations business vertical on a multitude of strategic and BAU initiatives. Responsibilities
Provide first-level technical support to end users via Jira service desk. Engage end users in Teams chats and calls, ensuring timely resolution of issues in accordance with SLAs. Conduct system checks and respond to service requests in a professional and efficient manner. Analyze and investigate technical issues, documenting findings and solutions clearly and concisely. Create and maintain user training knowledge base articles to empower users and reduce ticket volume. Collaborate with developers for escalated issues, ensuring clear communication and efficient resolution. Utilize SQL to write sophisticated queries to pull data from databases for reporting purposes and modify data. Monitor and analyze system logs to proactively identify and resolve issues. Utilize tools such as MySQL Workbench, Postman, Airflow, Jira Service Desk, and Confluence for ticket management and documentation. Requirements
Proficient in spoken and written English to communicate effectively with users and team members (English level from 3.8). Strong experience with SQL, including data types, insert/delete/update/join operators, and the ability to write complex queries/stored procedures. Experience and understanding of Apache Airflow for scheduling and monitoring workflows. Knowledge of PHP, Python, Typescript (React), or any other programming language for troubleshooting and communication with the development team. Experience with reading logs in the Azure environment. Knowledge of JSON, XML, HTML, and other markup languages. Strong experience with Postman or similar for communicating with REST APIs. Experience with FileZilla or similar for accessing SFTP drives. Experience with Azure cloud services and related technologies. Familiarity with Jira Service Desk and Confluence for ticket management and documentation. Excellent problem-solving skills and analytical thinking. Strong attention to detail and ability to manage multiple tasks effectively.
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Our client is a global outsourced investment office offering independent asset allocation advice and access to top asset managers. They provide customized investment solutions for diverse clients, emphasizing dynamic asset allocation and fostering an inclusive, collaborative culture. Position overview
Our client is looking for a talented Technical Support to join the London development team where the impact will be immediate and tangible. As a fast-growing, 200+ person company, we seek someone who is motivated, a self-starter, adaptable, and comfortable working on a small team in an extremely fast-paced, ever-changing entrepreneurial environment. The successful candidate will be joining an established team, working with colleagues in Boston and London to enhance existing applications. This team develops software solutions while working closely with the Client Operations business vertical on a multitude of strategic and BAU initiatives. Responsibilities
Provide first-level technical support to end users via Jira service desk. Engage end users in Teams chats and calls, ensuring timely resolution of issues in accordance with SLAs. Conduct system checks and respond to service requests in a professional and efficient manner. Analyze and investigate technical issues, documenting findings and solutions clearly and concisely. Create and maintain user training knowledge base articles to empower users and reduce ticket volume. Collaborate with developers for escalated issues, ensuring clear communication and efficient resolution. Utilize SQL to write sophisticated queries to pull data from databases for reporting purposes and modify data. Monitor and analyze system logs to proactively identify and resolve issues. Utilize tools such as MySQL Workbench, Postman, Airflow, Jira Service Desk, and Confluence for ticket management and documentation. Requirements
Proficient in spoken and written English to communicate effectively with users and team members (English level from 3.8). Strong experience with SQL, including data types, insert/delete/update/join operators, and the ability to write complex queries/stored procedures. Experience and understanding of Apache Airflow for scheduling and monitoring workflows. Knowledge of PHP, Python, Typescript (React), or any other programming language for troubleshooting and communication with the development team. Experience with reading logs in the Azure environment. Knowledge of JSON, XML, HTML, and other markup languages. Strong experience with Postman or similar for communicating with REST APIs. Experience with FileZilla or similar for accessing SFTP drives. Experience with Azure cloud services and related technologies. Familiarity with Jira Service Desk and Confluence for ticket management and documentation. Excellent problem-solving skills and analytical thinking. Strong attention to detail and ability to manage multiple tasks effectively.
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