Career Development
Commitment to training and qualifications
Growth Business
Our client is looking to add to their ever-growing business. They are seeking a technically minded candidate to join the support team. There is career development and opportunities to gain professional qualifications.
This role is ideal for individuals looking to develop a career in network engineering or IT support with the opportunity for growth into more specialized network roles.
Responsibilities
Provide first-line technical support for network-related issues via phone, email, or chat. Support the client with high levels of service. Ensure all incidents and requests are logged accurately in the support ticketing system. Perform basic checks on network devices, connectivity, and performance using diagnostic tools. Escalate unresolved or complex issues to second-line support or specialized engineers. Provide timely updates and resolutions to customers or internal users. Follow up on open incidents and requests to ensure customer satisfaction and resolution. Maintain accurate documentation of processes, procedures, and resolutions for future reference. Work with other teams, including system administrators, to ensure network issues are resolved efficiently. Skills
Strong communication skills and the ability to explain technical issues to non-technical users. Problem-solving ability and attention to detail. Ability to work in a fast-paced environment and prioritize tasks effectively.
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Provide first-line technical support for network-related issues via phone, email, or chat. Support the client with high levels of service. Ensure all incidents and requests are logged accurately in the support ticketing system. Perform basic checks on network devices, connectivity, and performance using diagnostic tools. Escalate unresolved or complex issues to second-line support or specialized engineers. Provide timely updates and resolutions to customers or internal users. Follow up on open incidents and requests to ensure customer satisfaction and resolution. Maintain accurate documentation of processes, procedures, and resolutions for future reference. Work with other teams, including system administrators, to ensure network issues are resolved efficiently. Skills
Strong communication skills and the ability to explain technical issues to non-technical users. Problem-solving ability and attention to detail. Ability to work in a fast-paced environment and prioritize tasks effectively.
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