Lichfield District Council – Technical Support Officer
If you want a rewarding role delivering the highest levels of customer service and welcome the challenge of working within a Team, then we want to hear from you. Lichfield District Council is looking for an experienced Technical Support Officer to join our Development Management Team. The successful candidate will be responsible for providing technical and administrative support to the development management service, including responsibilities for the registration and validation of planning applications and other associated administrative and technical work to support the council in processing planning applications and carrying out its function as local planning authority for the district. This includes plotting, consultation, document management, database inputting, and geographical information system work. You will be expected to provide excellent customer service to internal staff, Elected Members, and the general public. About you
These are the qualifications, experience, skills, and knowledge you will need for the role: Qualifications:
GCSEs in English and Mathematics Grade C or above or equivalent qualification (reformed GCSEs grade 4 or above). Experience and Knowledge:
Experience of dealing with members of the public Experience of working in a team and achieving collective goals Experience of quickly analysing problems and finding appropriate solutions Experience of demonstrating, guiding, or advising on standard procedures and processes Experience of dealing with written correspondence Experience of working with a GIS system Working knowledge of Microsoft Office packages, including Word, Excel, and Outlook Skills and Behaviours:
Understanding of customer care approach and excellent level of customer service Good written and oral skills ICT and numeracy skills Team working Analytical and Problem solving Organised/Efficient with good time management skills Ability to work under pressure, to tight deadlines About us
Lichfield District Council serves a population of around 100,000 residents within Lichfield, Burntwood, and the rural villages. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham. We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity and work to ensure that our workplaces and our services are accessible to all. To see our full range of services visit
www.lichfielddc.gov.uk/ourservices
and search careers for more information on how we work together to make Lichfield a great place to live and work. We offer: Flexible working/Hybrid working to support work-life balance Up to 31 days annual leave plus public holidays (depending on length of service) Training and Development support Employee Assistance Programme, providing advice and counselling programmes Private Healthcare after 6 months service At Lichfield District Council, we are committed to creating a positive environment and culture that promotes equality, diversity, and inclusion. We welcome applications from all backgrounds regardless of age, disability, gender identity and expression, sexual orientation, race or ethnicity, religious or spiritual belief, and those with caring responsibilities. All applicants are selected based on experience, knowledge, and skills which are identified in the person specification. If you need any support with completing your application or any part of the recruitment process, please contact
hr@lichfielddc.gov.uk
so that we can discuss reasonable adjustments. We reserve the right to carry out a Basic DBS as part of the Baseline Personnel Security Standard with relevant checks dependent on the requirements of the role within the Council and in line with relevant legislation after your appointment. Salary range:
£25,584-27,711 (Band E) Hours:
37 Hours/week Closing date:
3 rd
January 2025
#J-18808-Ljbffr
If you want a rewarding role delivering the highest levels of customer service and welcome the challenge of working within a Team, then we want to hear from you. Lichfield District Council is looking for an experienced Technical Support Officer to join our Development Management Team. The successful candidate will be responsible for providing technical and administrative support to the development management service, including responsibilities for the registration and validation of planning applications and other associated administrative and technical work to support the council in processing planning applications and carrying out its function as local planning authority for the district. This includes plotting, consultation, document management, database inputting, and geographical information system work. You will be expected to provide excellent customer service to internal staff, Elected Members, and the general public. About you
These are the qualifications, experience, skills, and knowledge you will need for the role: Qualifications:
GCSEs in English and Mathematics Grade C or above or equivalent qualification (reformed GCSEs grade 4 or above). Experience and Knowledge:
Experience of dealing with members of the public Experience of working in a team and achieving collective goals Experience of quickly analysing problems and finding appropriate solutions Experience of demonstrating, guiding, or advising on standard procedures and processes Experience of dealing with written correspondence Experience of working with a GIS system Working knowledge of Microsoft Office packages, including Word, Excel, and Outlook Skills and Behaviours:
Understanding of customer care approach and excellent level of customer service Good written and oral skills ICT and numeracy skills Team working Analytical and Problem solving Organised/Efficient with good time management skills Ability to work under pressure, to tight deadlines About us
Lichfield District Council serves a population of around 100,000 residents within Lichfield, Burntwood, and the rural villages. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham. We are one of the district’s largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community. We are committed to equality and diversity and work to ensure that our workplaces and our services are accessible to all. To see our full range of services visit
www.lichfielddc.gov.uk/ourservices
and search careers for more information on how we work together to make Lichfield a great place to live and work. We offer: Flexible working/Hybrid working to support work-life balance Up to 31 days annual leave plus public holidays (depending on length of service) Training and Development support Employee Assistance Programme, providing advice and counselling programmes Private Healthcare after 6 months service At Lichfield District Council, we are committed to creating a positive environment and culture that promotes equality, diversity, and inclusion. We welcome applications from all backgrounds regardless of age, disability, gender identity and expression, sexual orientation, race or ethnicity, religious or spiritual belief, and those with caring responsibilities. All applicants are selected based on experience, knowledge, and skills which are identified in the person specification. If you need any support with completing your application or any part of the recruitment process, please contact
hr@lichfielddc.gov.uk
so that we can discuss reasonable adjustments. We reserve the right to carry out a Basic DBS as part of the Baseline Personnel Security Standard with relevant checks dependent on the requirements of the role within the Council and in line with relevant legislation after your appointment. Salary range:
£25,584-27,711 (Band E) Hours:
37 Hours/week Closing date:
3 rd
January 2025
#J-18808-Ljbffr
