Job Vacancy
We are looking for a bright customer-focused talent to join our technical support team. You will put your experience of working as a hands-on, customer-facing technical support specialist to good use helping staff, teachers, and students to fix their IT issues. You will be working across Midlothian both in Council offices and schools, facing a diverse range of technical challenges on Windows, Apple, and Chrome-based devices and software.
Working independently, you will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.
The Council is a flexible employer and will consider applicants looking to work flexibly.
Essential
A Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate at least two years equivalent experience; Experience of troubleshooting Windows hardware and software; A valid UK driving license;
Desirable
ITIL Foundation Qualification; Experience of Chrome, Google, and Apple technologies; Previous experience of working in a school environment;
Job Details
Position Title:
Technical Support Specialist Directorate:
Place Location:
Midlothian House Contract Status:
Permanent Hours of Work:
21 Weeks per year:
52 Minimum Salary:
£17,642.06 per annum
This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post. #J-18808-Ljbffr
We are looking for a bright customer-focused talent to join our technical support team. You will put your experience of working as a hands-on, customer-facing technical support specialist to good use helping staff, teachers, and students to fix their IT issues. You will be working across Midlothian both in Council offices and schools, facing a diverse range of technical challenges on Windows, Apple, and Chrome-based devices and software.
Working independently, you will be the first port of call for Council and school staff who are having problems with IT hardware and software. We will expect you to understand and help our staff get back up and running quickly with whatever technology they are struggling with.
The Council is a flexible employer and will consider applicants looking to work flexibly.
Essential
A Higher National Certificate (HNC) in Information Technology or similar qualification or be able to demonstrate at least two years equivalent experience; Experience of troubleshooting Windows hardware and software; A valid UK driving license;
Desirable
ITIL Foundation Qualification; Experience of Chrome, Google, and Apple technologies; Previous experience of working in a school environment;
Job Details
Position Title:
Technical Support Specialist Directorate:
Place Location:
Midlothian House Contract Status:
Permanent Hours of Work:
21 Weeks per year:
52 Minimum Salary:
£17,642.06 per annum
This post is considered Regulated Work with Children under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children. Successful candidates will require PVG Scheme membership for Regulated Work with Children. You will be required to join the Scheme or undergo a PVG Scheme Update check prior to commencing employment with Midlothian Council, the cost of which will be met by you.
Additional Information
If you have difficulty applying for this post or accessing attached documents, or if you have a disability and reasonable adjustment is required, please email to speak to a member of the Recruitment Team stating the post reference number.
Midlothian Council is currently undergoing a period of transformation, changing and improving the way it delivers services in Midlothian. As a consequence, there are a number of existing employees for whom we are committed to seeking suitable alternative employment within the Council in accordance with our legal obligations. Candidates are advised that, for some vacancies, internal candidates in this situation will be interviewed before the wider selection pool.
If you are a trainee of a Midlothian Council Training Programme, have a disability or you are a care experienced young person you are eligible for a guaranteed interview if you meet the essential criteria for the post. #J-18808-Ljbffr
