Technical Support Specialist

The Company you will be working for: Our client is a highly successful and well-established technology company based in Newcastle, supporting an international blue-chip customer base. They are currently looking for an experienced Technical Support Specialist to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please apply below. Rewards and Benefits on offer: Great working environment with a very friendly culture and team atmosphere Immediate start Permanent position Working with an incredibly successful organization Working Monday to Friday Hybrid working available! The Role you will be doing: Take ownership & accountability for offering solutions that benefit our customers Provide customers with the correct solution that solves their queries and aims to always exceed their expectations Ensure excellent customer service standards are delivered at all times Demonstrate empathy by consistently seeing the customer's point of view Support & embrace change with a positive can-do approach Take on board all relevant training and demonstrate a comprehensive understanding of products and services Recognize opportunities to add value to a customer’s relationship by maximizing revenue opportunities Proactively contribute to the success of the team by sharing knowledge and ideas Take ownership and always look for areas of improvement and self-development Demonstrate and deliver exceptional problem-solving and troubleshooting skills Proactively seek feedback from coaches and managers to improve the customer experience Adapt your communication style to suit the customer About you: Exceptional communication and organization skills, with the ability to manage a larger workload Troubleshooting and technical support experience is essential A proven ability to adapt to a fast-paced and continually changing environment Desire to work with a team and learn from other team members Knowledgeable of customer business needs Motivated by teamwork and resolving tasks and issues High ethics and standards Good problem-solving skills Ability to think through consequences of actions and present clear rationale for decision-making Able to negotiate effectively and handle difficult and confrontational situations

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