Technical Support Supervisor

Technical Support Supervisor Location: Basingstoke Salary: £34,000 – £38,000 My client is a dynamic and fast-paced telecommunications business and they are currently looking for a Technical Support Supervisor to come on board and join their friendly team. You will join a Service Assurance Team where comprehensive training and support will be provided, working alongside a focused and driven team keen to enable your success. You will triage and support all customers reporting issues, assisting in ensuring the efficient working of the in-house Service Assurance team while delivering exceptional customer service to our clients. You will also assist the Manager in driving the team forward, providing advice and guidance, acting as an escalation point for customers and suppliers, and providing reports on team performance. Key Responsibilities: Ensure all faults are dealt with efficiently and that the fault is triaged, reported, and resolved within SLA. Maintain relationships with key partners, ensuring we provide a unified service from supplier to client. Ensure constant improvement of customer experience and Service Assurance knowledge. Develop, implement, and maintain procedures of best practices and standards. Understand analysis reports and analysis of the team. Monitor issues to define patterns and work to lessen these recurring issues. Manage process for communicating service affecting issues to the organization and our clients. Maximize efficiency. Identify own training requirements. Ensure all MI is updated. Skills & Experience: Positive can-do attitude. Proven problem-solving attitude. Excellent communication skills, both written and verbal. Strong customer service skills. High level of attention to detail. Strong organizational and decision-making skills. Ability to work independently and as part of a team. Interest in Technology & Innovation. IT Literate.

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