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TECHNICAL SUPPORT TEAM LEADER
OTLEY, LEEDS | HYBRID WORKING
UP TO £30,000 (Negotiable) + Enhanced Benefits
*** Exclusive Opportunity to Get Recruited ***
THE COMPANY:
We’re exclusively partnering with a highly reputable company that is looking to recruit an experienced Technical Support Team Leader to join the team.
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, managing workloads, ensuring key SLAs are achieved, rota management, and ensuring high levels of customer service.
THE TECHNICAL SUPPORT TEAM LEADER ROLE:
Managing a team of Support Analysts while ensuring high levels of customer service. Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA. Preparing monthly team rotas to ensure resources are provided. Assisting with project work and coordination. Identifying training needs and areas of improvement. Ensuring that customer issues are escalated and responded to rapidly. Maintaining SOPs when processes change/update. Providing reports to the Directors and discussing key insights. Setting team and individual objectives, targets, and improvement milestones. Arranging team meetings and 1:1 meetings to ensure good communication. Delivering or arranging delivery of regular training.
THE PERSON:
Must have current Team Leader / People Management experience within a Technical / IT Environment. A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to the team. Excellent communication skills with the confidence to manage a team of varying experience levels. An individual with solid values who enjoys delivering high levels of service.
TO APPLY:
Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
OTLEY, LEEDS | HYBRID WORKING
UP TO £30,000 (Negotiable) + Enhanced Benefits
*** Exclusive Opportunity to Get Recruited ***
THE COMPANY:
We’re exclusively partnering with a highly reputable company that is looking to recruit an experienced Technical Support Team Leader to join the team.
As Technical Support Team Leader, you will be responsible for managing a team of Support Analysts, managing workloads, ensuring key SLAs are achieved, rota management, and ensuring high levels of customer service.
THE TECHNICAL SUPPORT TEAM LEADER ROLE:
Managing a team of Support Analysts while ensuring high levels of customer service. Monitoring workloads & ticketing to ensure that all customers are supported within the agreed SLA. Preparing monthly team rotas to ensure resources are provided. Assisting with project work and coordination. Identifying training needs and areas of improvement. Ensuring that customer issues are escalated and responded to rapidly. Maintaining SOPs when processes change/update. Providing reports to the Directors and discussing key insights. Setting team and individual objectives, targets, and improvement milestones. Arranging team meetings and 1:1 meetings to ensure good communication. Delivering or arranging delivery of regular training.
THE PERSON:
Must have current Team Leader / People Management experience within a Technical / IT Environment. A broad understanding of IT, with the willingness to develop enhanced technical skills over time to enable enhanced/escalation support to the team. Excellent communication skills with the confidence to manage a team of varying experience levels. An individual with solid values who enjoys delivering high levels of service.
TO APPLY:
Please send your CV for the Technical Support Team Leader position via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. #J-18808-Ljbffr
