Our client is a leading manufacturer of Cylinders and Door Hardware products.
The Technical Manager will play a crucial role in managing and overseeing product specification, testing, certification, technical support, master keying, and training.
Key Responsibilities:
Technical inquiries support (B2B & B2C) - first point of contact for all technical questions via email, phone, etc. Product training - internal/external training for sales and other departments, new starters, etc., training customers and partners on technical details for mechanical and smart solutions. Smart product technical inquiries B2B & B2C - this is a significant task in its own right. Managing Product - overseeing testing of products with certification centres and updating specification sheets for products. Master Keying management - communicating with customers who require mastering and adding this to the system to pass to the workshop.
Required Skills: Communication:
Excellent verbal and written communication skills for effective collaboration with teams and stakeholders. Attention to Detail:
Keen eye for detail to maintain high standards of product quality and accuracy. Self-Starter:
Proactive and able to work independently with minimal supervision. Problem-Solving:
Excellent analytical and problem-solving skills, with the ability to prioritize tasks and make data-driven decisions.
Benefits: 24 days holiday Bank holiday and Christmas shut down Duvet days Company pension Company days out Reduced price gym membership 24/7 employee assistance programme Bright HR benefits package Free parking
Get in contact to learn more about this exciting role. #J-18808-Ljbffr
Key Responsibilities:
Technical inquiries support (B2B & B2C) - first point of contact for all technical questions via email, phone, etc. Product training - internal/external training for sales and other departments, new starters, etc., training customers and partners on technical details for mechanical and smart solutions. Smart product technical inquiries B2B & B2C - this is a significant task in its own right. Managing Product - overseeing testing of products with certification centres and updating specification sheets for products. Master Keying management - communicating with customers who require mastering and adding this to the system to pass to the workshop.
Required Skills: Communication:
Excellent verbal and written communication skills for effective collaboration with teams and stakeholders. Attention to Detail:
Keen eye for detail to maintain high standards of product quality and accuracy. Self-Starter:
Proactive and able to work independently with minimal supervision. Problem-Solving:
Excellent analytical and problem-solving skills, with the ability to prioritize tasks and make data-driven decisions.
Benefits: 24 days holiday Bank holiday and Christmas shut down Duvet days Company pension Company days out Reduced price gym membership 24/7 employee assistance programme Bright HR benefits package Free parking
Get in contact to learn more about this exciting role. #J-18808-Ljbffr
