Technology Engineer - Telematics Support
Full-time Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Location: Nelson Salary: DOE Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours) We are seeking a dynamic and detail-oriented Technology Engineer to join our team in the Mobile/Telematics department. The successful candidate will play a key role in delivering exceptional support to our telematics and mobile customers, ensuring seamless service and technical expertise throughout the customer journey. Responsibilities: Provide general technical support to telematics and mobile customers. Record all data and time accurately in the CRM system. Deliver pre-sales technical support, including webinars and on-site demonstrations. Collaborate closely with the sales team to enhance customer service. Conduct post-sales customer training and support via webinars or on-site visits. Liaise with external providers to coordinate specialist support. Share best practices with customers and discuss product portfolios effectively. Support sales order processing, including contract creation and dispatch. Load-balance tasks across team members and ensure smooth departmental operations. Maintain client accounts and proactively identify areas for improvement. Complete training courses and ad hoc projects as assigned. Produce timely reports and share updates with team members. To succeed in this role, you will have: Strong communication and customer service skills. Technical aptitude with the ability to deliver training and webinars. A proactive attitude to problem-solving and multitasking. Proficiency in CRM systems and reporting tools. Commitment to confidentiality and attention to detail. What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer: 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! Professional development to help you achieve your personal goals. Eye care vouchers available and discounted Medicash membership. Sim deals for you and your family/friends. Access to discounts and savings at more than 1,200 retailers. An additional day off on your birthday or if you're getting married.
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Full-time Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Location: Nelson Salary: DOE Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30 (37.5 hours) We are seeking a dynamic and detail-oriented Technology Engineer to join our team in the Mobile/Telematics department. The successful candidate will play a key role in delivering exceptional support to our telematics and mobile customers, ensuring seamless service and technical expertise throughout the customer journey. Responsibilities: Provide general technical support to telematics and mobile customers. Record all data and time accurately in the CRM system. Deliver pre-sales technical support, including webinars and on-site demonstrations. Collaborate closely with the sales team to enhance customer service. Conduct post-sales customer training and support via webinars or on-site visits. Liaise with external providers to coordinate specialist support. Share best practices with customers and discuss product portfolios effectively. Support sales order processing, including contract creation and dispatch. Load-balance tasks across team members and ensure smooth departmental operations. Maintain client accounts and proactively identify areas for improvement. Complete training courses and ad hoc projects as assigned. Produce timely reports and share updates with team members. To succeed in this role, you will have: Strong communication and customer service skills. Technical aptitude with the ability to deliver training and webinars. A proactive attitude to problem-solving and multitasking. Proficiency in CRM systems and reporting tools. Commitment to confidentiality and attention to detail. What are the benefits of working at Daisy? Our ethos is simple: the more you put in the more you get out. We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023. Here are some of the benefits that we offer: 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days! Professional development to help you achieve your personal goals. Eye care vouchers available and discounted Medicash membership. Sim deals for you and your family/friends. Access to discounts and savings at more than 1,200 retailers. An additional day off on your birthday or if you're getting married.
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