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Technology Service Delivery Manager
Location:
London, UK Reporting To:
IT Director Contract Term:
Full time, permanent ABOUT LIV GOLF The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact. ROLE OBJECTIVE We are seeking a highly skilled and technically proficient Technology Service Delivery Manager to join our global IT team. This role demands a unique blend of technical expertise and service management acumen to ensure the seamless delivery and support of critical IT services across our geographically dispersed workforce. Responsibilities Service Delivery & Infrastructure Management: Oversee the day-to-day delivery of IT services, encompassing infrastructure, applications, and end-user support, ensuring alignment with SLAs and operational standards. Proactively monitor infrastructure health, performance, and capacity, identifying and mitigating potential risks to service availability. Manage incidents, problems, and changes with a focus on minimizing disruption and downtime. Collaborate with internal IT teams (e.g. security, applications, cloud ops) to ensure seamless service operation and integration. Technical Expertise & Troubleshooting: Possess a strong understanding of core IT infrastructure components, including networks, servers, storage, databases, and cloud platforms. Provide technical support and troubleshooting for complex issues escalated by service desk or junior team members. Contribute to the design, implementation, and maintenance of IT solutions, ensuring scalability, security, and performance. Stay abreast of emerging technologies and industry best practices, evaluating their potential impact on service delivery. Vendor Management & Collaboration: Manage relationships with key technology vendors and service providers, ensuring contractual obligations are met and service levels are maintained. Negotiate contracts and service agreements, optimizing costs and ensuring value for money. Collaborate with vendors on incident resolution, problem management, and the implementation of new technologies. Continuous Improvement & Automation: Identify opportunities to improve service delivery efficiency and effectiveness through automation, process optimization, and knowledge management. Develop and maintain comprehensive service documentation, including knowledge base articles, operational runbooks, and troubleshooting guides. Contribute to the development and implementation of IT service management (ITSM) processes and tools. SKILLS & EXPERIENCE Essential Skills and Experience: Proven experience as a Technology Service Delivery Manager or similar role, with a demonstrable track record of success in a global organisation. Strong technical background with in-depth knowledge of IT infrastructure, networking, cloud computing, and cybersecurity. Extensive experience working across a remote global workforce, understanding the complexities of delivering and supporting IT services in diverse locations. Solid understanding of ITIL framework and service management principles. Excellent communication, interpersonal, and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Strong analytical and problem-solving skills. Experience with service management and monitoring tools. Desirable Skills and Experience: ITIL v4 certification. Experience with scripting or automation tools (e.g., Python, PowerShell). Knowledge of specific technologies relevant to the organisation (e.g., GCP, M365, Cisco networking). LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.
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London, UK Reporting To:
IT Director Contract Term:
Full time, permanent ABOUT LIV GOLF The LIV Golf League is the world's only global golf league featuring 13 teams, a 14-tournament schedule, and many of the world's best golfers. Launched in 2022, the League was designed to expand the sport on a global level and create new value within the golfing ecosystem while enhancing the game's societal impact. ROLE OBJECTIVE We are seeking a highly skilled and technically proficient Technology Service Delivery Manager to join our global IT team. This role demands a unique blend of technical expertise and service management acumen to ensure the seamless delivery and support of critical IT services across our geographically dispersed workforce. Responsibilities Service Delivery & Infrastructure Management: Oversee the day-to-day delivery of IT services, encompassing infrastructure, applications, and end-user support, ensuring alignment with SLAs and operational standards. Proactively monitor infrastructure health, performance, and capacity, identifying and mitigating potential risks to service availability. Manage incidents, problems, and changes with a focus on minimizing disruption and downtime. Collaborate with internal IT teams (e.g. security, applications, cloud ops) to ensure seamless service operation and integration. Technical Expertise & Troubleshooting: Possess a strong understanding of core IT infrastructure components, including networks, servers, storage, databases, and cloud platforms. Provide technical support and troubleshooting for complex issues escalated by service desk or junior team members. Contribute to the design, implementation, and maintenance of IT solutions, ensuring scalability, security, and performance. Stay abreast of emerging technologies and industry best practices, evaluating their potential impact on service delivery. Vendor Management & Collaboration: Manage relationships with key technology vendors and service providers, ensuring contractual obligations are met and service levels are maintained. Negotiate contracts and service agreements, optimizing costs and ensuring value for money. Collaborate with vendors on incident resolution, problem management, and the implementation of new technologies. Continuous Improvement & Automation: Identify opportunities to improve service delivery efficiency and effectiveness through automation, process optimization, and knowledge management. Develop and maintain comprehensive service documentation, including knowledge base articles, operational runbooks, and troubleshooting guides. Contribute to the development and implementation of IT service management (ITSM) processes and tools. SKILLS & EXPERIENCE Essential Skills and Experience: Proven experience as a Technology Service Delivery Manager or similar role, with a demonstrable track record of success in a global organisation. Strong technical background with in-depth knowledge of IT infrastructure, networking, cloud computing, and cybersecurity. Extensive experience working across a remote global workforce, understanding the complexities of delivering and supporting IT services in diverse locations. Solid understanding of ITIL framework and service management principles. Excellent communication, interpersonal, and stakeholder management skills. Ability to work effectively under pressure and manage multiple priorities. Strong analytical and problem-solving skills. Experience with service management and monitoring tools. Desirable Skills and Experience: ITIL v4 certification. Experience with scripting or automation tools (e.g., Python, PowerShell). Knowledge of specific technologies relevant to the organisation (e.g., GCP, M365, Cisco networking). LIV Golf Investments is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.
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