Technology Support Analyst - Document and Collaboration Systems - Law
An international law firm that is headquartered in London has an opportunity for a technology or systems support specialist, that would have an interest in specialising in the support of HighQ, a document management and collaboration platform that is utilized by many of the worlds leading law firms. The position is one that will offer considerable training within the role and would suit someone that has some previous experience in a process driven and customer facing technology support role. The position offers the opportunity to gain experience with a product for which there is considerable demand among law firms and the successful applicant would also gain exposure to other legal technology products such as Contract Express.
In this role, the primary responsibilities and objectives include, but are not limited to:
Administer, support and manage the firms client collaboration platform - HighQ Dealroom
Acquire expertise on the Dealroom platform with a view to becoming an SME and to provide training to users
Assume the role of first point of contact for all enquiries for the teams centralised KM (Knowledge Management)inbox
Providing a reporting service for usage, licences and data storage for KM products and systems
Gaining experience and undertaking administrative/support tasks across a range of other KM, Legal Tech and Collaboration products such as Contract Express
Supporting in KM related projects
To be a suitable candidate for this role, the following skills and experience are required:
A demonstrable interest in KM, Legal Tech or Collaboration tools and technology
The ability to assume a role in which there is likely to be a steep learning curve
Strong IT skills and the ability to quickly learn and master new technologies and systems
Refined stakeholder management, relationship building and interpersonal skills
Organised, attentive to details and the ability to work in a role where there are likely to be conflicting priorities
A relevant degree or further degree in Information Management, Libraries, Law or Computing would be extremely beneficial
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