Technology Support Specialist

Technology Support Specialist focuses on with deep industry knowledge and a global network, we help businesses secure professionals who drive innovation and growth.

What the role involves

• With deep industry knowledge and a global network, we help businesses secure professionals who drive innovation and growth.
• Serve as an expert in hardware and software offerings and how they interact with equipment.
• Provide technical support through various channels on installation, operation, and troubleshooting in accordance with policies and procedures.
• Voice suggestions and concerns regarding user experience opportunities or issues.
• Act as primary intermediary between engineering teams and users regarding installation, function, and use of technology products.
• Maintain documentation, including knowledge articles, runbooks, and FAQs.

Skills and requirements

• Bachelor’s degree in a technical field preferred.
• Four (4) years related experience preferred (or equivalent combination of education and experience).
• 1–2 years SaaS or product support experience in a customer-facing role a plus.
• Experience with Tier 1 and Tier 2 support, including clear escalation practices.

Additional role context

• Familiarity with contact center applications (e.g., Genesys Cloud, Five9, Avaya).
• Minimal travel (less than 10%).